Management of Nursing Services and Education BT Basavanthappa
INDEX
A
ABC analysis 36, 476
ABC method 478, 482
Ability 534
Abortions 793
Absenteeism, problems of 223
Academy of Medical Surgical Nursing 833
Accidents 377, 780, 788
Accommodation 632, 702
Accountability 10, 323
creation of 94
Accounts 498
charts of 194
Accreditation 658, 665, 666
Accuracy 192, 526
Achievement, need for 224
Acquiring skills and experience 577t
Action plan keeper 306
Activities, organization of 249, 442
Ad Hoc design 109
Adaptability 252
Adaptive society, effects of 549
Adequate client monitoring, failure in 793
Administration 3, 612t, 712, 716, 720, 722
elements of 11
levels of 486
principles of 8, 20
responsibility of 24
Administrative 458
knowledge, lack of 376
law 767
planning 57
policies 147, 611
Administrator 4, 241
Admission 498
and registration 438
nursing assessment 520
register 689
Adopting and launching policy 123
Adult education 588
Adult learning, twelve principles of 591
Advanced-level empathy 539
Advisory committees 405
Affiliation 666t
Affirming consequences 63
Ambiguity 307, 755
American Association of Nurse Anesthetists 833
American Nurses Association 833, 834
Code of Ethics 756
Political Action Committee 833
Androgogy 589, 590
Annual performance appraisal 385
Anticipating difficulties 442
Anti-ragging committee 663
Anxiety 538
Apex bodies 692, 693
Appointment 682
process 683
ranks 682
Appraisal interview 465
Appreciating self-esteem 235
Apprentices training 595
Assault 777, 794, 804
Assertive behavior 281
Assessing employees 825
Assessing organizational culture 319
Assessment parameters 517
Assigning nursing personnel, methods of 147
Associations, features of 561
Attitude 78, 184
Audience 307
Audio equipment 610
Audio-visual aids
in training 609
room for 639
Audit 207, 329, 498
committee 338
process 330
prospective 329
retrospective 329
structure 330
Auditing health agencies 510
Auditing quality control 327f
Auditorium 638, 651
Authoritarian supervision 317
Authority 10, 17, 18, 116
grant of 94
lines of 204
Automatic inventory system 480
Autonomous
bodies 375
decision makers 761
Autonomy 236, 737, 738, 742, 761, 806, 809
types of 761
Auxiliary nurse 821
midwife 413
training program 623
Auxiliary staff 119
B
Bachelor degree level nurse 735, 735t
Bacterial infections 398
Bad habits 299
Bad leader 444
Basic physiological needs 226
Bedside nursing hours 345
Behavior
directing 550
modification 227, 609
observation of 681
patterns of 757
quality of 248
Behavioral problems 608
Behaviorally anchored rating scales 459
Behaviorally stated work goals 455
Beneficence 806, 810
and justice 761
Bin card 480, 481
Biomedical ethics 761
Biosocial research 370
Bipartite process 828
Bixler and Bixler criteria for profession 732
Books, organization of 634
Boss's management style 469
Boyer apparatus 379
Broadening operational knowledge 576
BSc Nursing Program, purpose and objectives of 627
Budget 190, 191, 633, 658, 698
advantages of 200
classification of 201
committee 204
disadvantages of 200
estimate 204
evaluation of 700
accessible for auditing 700
comply with guidelines of regularly regulatory bodies 700
comprehensive 700
mission oriented 700
transparent 700
features of 196
fixed-ceiling 201
for receipts 490
functions of 698
in health care systems 202
instrument of economic and social policies 193
integration role and functions 192
kinds of 489
payments 492t
period of 204, 489
planning of 699
preparation 699
essential requisition for 204
guiding principles for 492
prerequisites of 193
purposes of 193, 487
review of 209
scrutiny of 499
significance of 191
types of 135, 197, 201
unity 192
variance 208
common causes of 208
Budgetary process 191
role of principal in 699
Budgeting 190, 617
in hospital 488
process 203
approaches to 198
main purposes of 487
principles of 196, 487
steps in 204, 487
trends in 201
Building
employees’ morale 249
Bureaucracy, principles of 9
Bureaucratic organizational designs 109
Bureaucratic structure, modification of 109
Burns 794
Business
communication 295
concerns 104
policies 204
C
Campaign committee 499
Canadian Nurses Association 729, 833, 834
Capital budgeting 489, 490
Capital expenditure budget 197, 201
Capital standards 328
Care
continuity of 372
coordination of 736
evidence-based 749
legal duty of 801
plan 513
conference 530
poor quality of 376, 750
quality of 815
standard of 785, 815
Career development 473, 702, 820
components of 820, 822t
justification for 823, 823t
organizations responsibility for 825
Career management 176, 822
focuses 821
Career planning 175, 822
and development 177
assistance 235
process 176
Career structure 175
Caregivers 366, 512
Case management 434, 435, 519
Case method 148, 346, 425
demerits 426
merits 426
Cash balance 491
Cash budget 198, 201, 489491, 491t
Centralized decision making 113
Change-of-shift 529
reports 355, 528
Changing behavior 550
Charismatic power 98
Chart forms, bedside access to 517
Civil court 766
Civil law 766
Classical theory 83
Classroom
observation 681
training 594
Client, type of 146
Climate 77
Clinical facilities 645, 655
affiliation 656
criteria for affiliation 656
distribution of beds 656
justification 657
staffing 656
Co-curricular activities 688, 689
advantages of 688
Code of ethics 754, 769, 807
of profession 751
serves 753
Collecting employee's and managerial opinions 574
Collective bargaining 826, 827
advantages of 828
and nursing 830
characteristics of 827
disadvantages of 828
formalizing agreement 830
objectives of 827
possible alternatives of proposal phase 829
process of 829, 829f
discussion phase 829
enforcing agreement 830
settlement phase 830
types of 828
Collective motivators 217
College Management Committee 646, 663
College of nursing
organization of 660
philosophy of 626
physical facilities in 629
qualifications and experience of teachers of 642
records in 664t
registers in 664t
reports in 664
staffing pattern of 642
Collegiate nursing education 833
Commercial organizations 104
Committee 665
organization 102
Common law 767
Common Wealth Nurses Federation 836
Communicating 46
charisma 260
without words 299
Communication 34, 273275, 278, 307, 324, 438, 509
and advocacy 832
and consultation 187
assertive 281
barriers to 46f, 189, 301
behaviors 553
breakdowns of 87
channels of 279
contemporary organizational 300
diagonal 279
direction of 188
downward 188, 279, 290
essentials of 188, 276, 277
facilitating flow of 43, 314
factors
impair 285
influencing 285
formal 290, 292
and informal 150
general 188
grows best 274
horizontal 188, 279, 291
in business 277
ineffective 543
informal 291, 292, 292f
interpersonal 280, 310
levels of 279
maintain good 414
methods, multiple 287
modes of 189, 289
network 288, 289f
one-way 188
oral 294
passive 281
aggressive 281
personal 188
poor 376
principles of 285, 286
public 280
purposes of 187
serves 278
significance of 274
skill 250
types of 280
upward 188, 279, 291
written 290, 294
Communicative 441
attitude 278
environment 320
Community 145
chests 498
health
program 417
settings 144
health nursing 802
criteria of evaluation in 454
field practice area 646, 657
practice 454
nursing
services 705
setting 355
practice laboratory 651
Compensation 153
Competent staff 437
Competition 232
Composite bargaining 828
Computer records, ensuring confidentiality of 508
Computerized documentation 517
Computing number of nurses
assigned on weekly basis 133
required on
daily basis 133
yearly basis 133
Conceptional skill 7
Conditional discharge 798
Confidence, development of 43, 315
Confidentiality 803, 807, 811
Congruent leadership 258
Conjunctive bargaining 828
Conscience, principles of 762
Consent 781
Consequence table 71, 72t
Consistent behavior 552
Constitutional law 767
Consumption, rate of 477
Contingency approach 30
Continuing education 581, 704, 819
philosophy of 582
Continuing nursing education 581, 676
Continuous physical stock verification 481
Continuous quality improvement 324, 352
Controlling 47, 153, 321, 724
and planning, relationship of 47f
behavior 550
functions 39
operation 421
Cooperative bargaining 828
Cooperative supervision 317, 443
Coordination 102, 258, 272, 372, 617
Corporate hospitals 373, 374
Cost
analysis 206
and budgeting 210
avoidance 207
awareness 206
benefit
analysis 36
ratio 36
centers 206
containment 206
control 207
effective analysis 36
expenditure 205
fairs 206
incentives 207
management 207
monitoring 206
per diagnosis 212
per nursing workload measures 213
per relative intensity measures 212
reduction 207
standards 328
unit 206
Costing out nursing services 212
Counseling 719, 721, 723
service 597
Country
club leadership 254
law of 123
Court decisions 504
Courtesy and social awareness 185
Creche 648
Credibility and forward thinking 266
Criminal law 766
Criminal lunatics
case of 799
reception of 798
Critical event analysis 327
Critical path method 38, 74
Critical thinking and judgment 736
Cumulative record 689
Current manpower assessment 163
Curriculum
administration, model of 694, 694
and instruction 668
committee 663
development 677
management of 693
organization, evaluation of 697
periodic revision of 698
D
Daily living, activities of 523
Dangerous drug
Act 787
register 484
Data, collection of 453, 829
Database 512
Death
and dying, responsibility for 792
medicolegal aspects of 800
Decentralized decision making 113
Decision 587
grid 68, 68f
making 60, 615
abilities 629
elements of 61
in nursing 64
process in nursing 65
tools 66
within organizational hierarchy 113
theory 32
tree 69, 70f
types of 60
adaptive 60
analytical 60
judgemental 60
mechanistic 60
Delay gratification, ability to 538
Delegating responsibility 424
Delegation 93, 94, 235
advantages of 95
disadvantages of 95
principles of 94
Demand 194
elasticity of 194
estimation 474
Designing pediatric unit 381
Develop emotional bondage 556
Developing and maintaining human relations 245
Developing career development 473
Developing helping relationships 540
Developing personnel policies 826
process of 122
Developing self-motivated nurses, concern for 548
Development 153
managers 603
stage of 124
Develops competent staff in adequate numbers 419
Dietary department 384
Dietary services, poor management of 377
Diploma, level nurse 735t
Directional planning 57
Disaster
external 437
internal 437, 438
plan 437
Discharge 798, 799
type of 798
Disciplinary committee 664
Discipline 10, 17, 18, 258
Discussing proposed policy 123
Disengagement 824
Disseminating career information 825
Dissonant leadership style 270
Distinct leadership orientations 26
Distributive bargaining 828
District nursing 430
demerits 431
merits 430
Doctoral programs in nursing 660
Doctor-to-beds ratio 386
Documentation 788
system 509, 510
client records 509
purposes of client records 509
Documenting nursing activities 519
Drainage system, closed 399
Drinking water 636
Drugs
Act, misuse of 787
maintenance 787
Duties
and responsibilities 709, 717, 723
assignment of 94, 346
Dynamic self-understanding 539
Dynamism, principle of 619
E
ECG department 394
Ecological environment 80
Economic 80
and market conditions 77
goods 194
in budgeting, concepts of 194
Educational administration 613, 619
aims and objectives of 614
elements of 615, 615t
functions of 619
administration 620, 621
clinical 620
educational 620, 621
personnel 620, 621
professional 620
meaning of 612
principles of 618
review of 621
Educational institutions 130
organizational pattern of 623
Educational set-up 144
Educational technology 704
Effective administration, tool for 191
Effective communication 235, 547
guidelines for 307
Effective human relations 550
Effective leaders 284
Effective leadership style 265
Effective management, concepts of 5
Effective supervision, factors of 183, 313
Effective teachers, qualities of 679
Effective training, requirements of 602
Efforts, coordination of 43, 314
Electronic health records 301
Emergency 377
and disaster management 436
disaster plan, purpose of 437
Emotional contact 445
Emotional control 186
Emotional intelligence 250
and leadership 264
Empathy 538, 553, 554
high-empathy nurses 538
low-empathy nurse 538
Empirical standards 342
Employees 243, 248
activities 596
centered managers 255
counseling services 150
fulfiling certain needs of 601
inspiration for 249
motivation 223
oriented
leader 558
supervision 443
participation 236
problems in selection of 130
ranking 460
representation of 249
rights 770
self evaluation 455
training of 550
unions 560
Employment 153, 470
establishment control 471
exchanges and agencies 130
job description 470
recruitment procedures 471
trends 163
Enthusiasm 186
high level of 250
Enthusiastic role model 239
Epedoscope 610
Equal employment opportunity 823
Equity 11, 19
theory 230
Ethical behaviour, bases for 762
Ethical dilemmas 812
Ethical frameworks guide 805
Ethical obligations 761
Ethical principles 761, 765, 809
Ethical rights, types of 762
Ethics 534
and morale, maintain high levels of 558
professional codes of 755
Evaluating learner's progress 722
Evaluating nursing care services 342
Evaluation 34, 324, 515, 618, 716
and community health nursing program 453
and research 372
conference 455
devices 605
techniques 605
tools 605
framework of 605, 605f
principle of 619
process of 454
types of 452, 604
Evaluative learners progress 720
Executive
direction 191
program 191
responsibility 191
Expectancy theory 230
Expending nursing roles 748
Expert
and collective knowledge 102
power 98
teacher, qualities of 676
External environment 79
Extramural education 565
Extrinsic motivation 221
Eye contact 284
F
Face
expression 185
to-face communication 290
Facial expression 282
and timing 284
Facilitate learning 701
Facilitating and taking action 539
Factors influencing staffing 146
requirements in nursing service unit 146
Faculty
appointment, promotion and tenure 681
composition, qualifications and functions 668
management of 674
members 674
selection and recruitment of 675
Failure in mobilization, reasons for 495
Fair treatment 547
Fayol's general principles 17
Feedback 236, 279f, 308, 324
mechanisms 421
Female and male nursing teachers, ratio of 654
Feministic power 98
Fidelity 807, 811
measures leadership style 254
model suggests 254
theory 254
Field review 464
Film strip projector 610
Finance
administration of 698
and publicity of institution, management of 698
Financial motivation 221
Financial requirement, estimation of 494
Financial resources 495
management of 494
mobilization of 494
Firm, financial position of 124
First-in-first-out method 483
Fiscal policy 80
Fishbone diagram 351
components of 352f
Fixed last price method 484
Fixed quantity contract 475
Flat designs 111
Flattened organizations 111
Flexibility 54, 191
principle of 618
Flexible 828
budget 198, 201
Flexner's criteria 732
Florence nightingale 329, 727
pledge 757, 808
Flow sheets 521
sample of 517t
Fluid balance record 521
Food service 391
Forced distribution system 461
Forecasting 204
Formal budgeting policies and procedures 194
Formative evaluation 452, 604, 680, 696, 697
Formulating policy, steps of 123
Fostering coordination 245
Freedom 809
principle of 618
Fresh vision 673
Friction, absence of 556
Fulfilling social responsibility 246
Functional foremen 13
Functional method 346, 424, 426
demerits 427
merits 427
Functional organization 101f, 112
chart 112f
Functions management 39
Funds
for health service, sources of 202
raising, registration for 497
source of 490
Future manpower demand 163
G
Gait 282
Gantt chart 69, 69f
Gathering quality-assessment data 366
General and loose supervision 314
General and office duties 715
General hospitals 374
General nurse 622
General nursing and midwifery training 623
Gestures 283, 284
and tone 307
Goals setting
procedures 152
system 468
theory 225
Goals standard 328
Good approach 221
Good codes, criteria of 753
Good human relation 550
advantages of 549
prerequisites for 549
Good nurse leader, qualities of 443
Good rapport 784
Good relationship, establishment of 424
Good Samaritan laws 784
Good supervision 425
Good teaching 425, 592
Good ward-management 420
Government grants 495
central government 495
donations 495
fees 496
interest 496
local bodies 495
other resources 495
sale proceeds 496
state governments 495
subscriptions 496
Government towards health, changing program of 747
Graphic
chart 30
rating scales 461
record 521
Group
activities, directing 246
building and maintenance roles 305
communication 303, 310
consultative style 268
decision style 268
development stage 304
dynamics 304
focus areas of 305
in nursing management 309
formation, spontaneity of 547
incentives 232
leader of 557
member of 248, 557
individual roles of 306
morale and productivity 86
process 304
stages of 304t
situations 255
task roles 305
Growing consumers awareness 748
Guidance and support, principle of 619
Guiding ability 250
H
Halo effect 456
Halo error 464
Hard technology in training, concept of 608
Harmonious relationship 542
Head nurse
important duties of 345
responsibilities of 345
Health
committee report, basis of 375
maintenance 814
management 6
personnel, management of 470
promotion 814
records 500
restoration 814
services 58, 406
organization, aspects of 6
visitors league 836
worker, training of 370
Health and Family Welfare Services 723
Health and healing, promotion of 728
Health care
agency, goal achievement of 578f
analysis 510
broad spectrum of 729
effectively communicate nurses role in 564
management of 748
record 501
services 397
team meetings 435
Health manpower
management 169
planning 168
methods of 169
production 169
Helping relationships 535
Herzberg's maintenance and motivational factors 228f
Herzberg's model 227
Hierarchical manner, individual needs in 23f
Hierarchy, principle of 9
High morale, maintenance of 423
High order, ability of 617
High power committee, recommendations of 701
High trust leads 402
Higher education, faculty role in 673
Hiring regular staff and temporary employees, decision tree-cost of 70f
Histogram 352
Holistic and alternative therapies 749
Home health care documentation 524
Home visiting 445
Homophyles 285
Hospital 145, 369
administration 376
classification of 373
employees 181
evolution of 372
information system 300
job descriptions of 385
objectives of 371
orientation of 422
philosophy of 370
policy 395
regulations of 394
scope of 371
specialized 374
staffing pattern of 646
utilization 375
Hospital departments 377
central sterile supply services department 384
dental department/unit 382
laundry 383
maternity unit 380
medical unit 378
out-patient department 377
pediatric unit 380
surgical units 378
Hospital infection control program 400
Hostel
facilities 640, 647, 653
room 640, 653
Hot synching 300
Housekeeping 392
Human
behavior 32, 316, 550
element 234
need satisfaction 547
skill 7
Human relations 32, 535, 544, 546
attitude 252
concept of 544, 545
elements of 547
factors influencing 550
goals and areas of 545, 546, 546f
managing of 551
pioneers of 548
principles of 547, 619
skill 183, 313, 555
Human resource
department 153
management 149
functions of 151
objectives of 150
Hygiene factors 228
I
Illness, prevention of 729
Implement decision 66
Implementing quality improvement 350
Incentives 195, 235, 220
pay of 182
Incident report 355, 506
Increased morale 573
Incremental budget 201
Independent functions 760
Indian Contract Act 785
Indian Law Commission 779
Indian nurse registers, maintenance of 837
Indian Nursing Council 636, 641, 660, 685, 703, 719, 750, 784, 836
and State Nursing Council 769
guidelines of 661
Indian Penal Code 779
and medical practice 778
concerning doctors 779
provisions of 779
section 90 of 785
Individual consultative style 268
Individual group relationship 234
Induction 171
procedures 175
training 580, 595
practices 597
Industrial democracy 30
Infection
control officer 401
sites and causes for 399
Infectious diseases, incidence of 355
Influence, process of 244, 247
Informal organization 100
Informal social groups 547
Information
immediate source of 603
objective data consist of 515
technology, era of 107
types of 293
Informational power 98
Informed consent 777, 778
Insane, immediate restraint of 797
In-service education 406, 565, 580, 584
approaches to 585
factors affecting 585
program 587
Instant feedback 299
Institutions
contribution 498
publicity of 700
Instrumental leadership 270
Intangible standards 328
Integrate research 676
Integration 92, 153, 372
Integrative bargaining 828
Intellectual activities 738
Intelligence activity 26
Intention 694, 779, 781
Interaction 536
Interdepartmental disparity 176
Internal consistency, principle of 697
Internal environment 78
International Council of Nurses 729, 736, 739, 769, 833, 834, 836
International Honor Society 835
International Labor Organization 836
International Nursing Organisation 833
International organizations, influence and contribution of 748
Interpersonal relationships 224, 265, 535, 536, 555
development of 540
Interpreting physical signs 365
Intrinsic motivation 217, 221
Intuitive method 478
Intuitive supervision 317, 443
Inventory carrying cost 482
Inventory control 476
ABC method of 482
Inventory records 481
Inventory tags 481
Involuntary admission 796
Involvement commitment process 797f
Isolation
hospitals 375
techniques 383
J
Job 442
analysis 35, 385
characteristics model 236
description 173, 385, 405
dimension scales 459
enlargement 236
enrichment 236
orientation 580
requirements 597
routine 597
satisfaction 237, 455, 547
security 547
specification 386, 405
summary 709, 712, 713, 714, 716, 719, 720, 722, 723
Joint Commission on Accreditation of Health Care Organization 352
Judicial discharge 799
Justice 18, 806, 810
principle of 618
K
Kardex care plan 355
Kenneth boulding 31
Kidd's differentiation 589
Knowell's leaders 261
Knowell's trap 262
Knowledge 285, 617, 779
body of 734
L
Labor 198
management and employment 765
room, management of 711
Laissez-Faire styles 270
Large storage space 476
Last-in-first out method 483
Laundry 391
Law
in nursing, values of 768
sources of 767, 767t
Leader 4, 241, 282
approach 267
ensures absolute justice 248
formal and informal 256
member relations 254
quality of 250, 265
Leadership 44, 241, 242, 244, 247, 248
and management 264
behaviour, continuum of 45f, 255
capacity for 185, 617
characteristics of 247
continuum of 256f
dimensions of 267
elements of 247
features of 249
Fiedler theory 254
functions of 249
importance of 245
in large organization 241
nature of 251
participative style of 268
position 184, 313
prerequisites for 246
principle of 619
qualities 629
roles 755, 824
technique of 257
theories of 251
types of 248, 258
Leadership styles 266, 267f, 269
relationship building type of 269
task type of 269
Leading operations 421
Learners
assisting in selection and promotion of 721
role of 569
Learning 236, 566, 569, 576
and information resources 677
importance of 567
outcomes 696
periods, spacing of 569
principles of 568
Legal constraints 78
Legal damage 772
Legal documentation 510
signing of 789
Legal issues 792
Legal obligation 763
Legal process
characteristics of 783
components of 783
Legal prudence 528
Legal remedy 773
Legal responsibility 763, 771
Legal system 768
Legibility 525
Legislation, purpose of 784
Legislative control, tool for 191
Leniency 464
Library 638
committee 633, 664
organization of 632
Licensure 763, 784
Line and staff organization 101, 112
Line organization 100
structure 109
Linear congruence, principle of 697
Linear programming 74
Locking finance 476
Logic models 72
Long-term care documentation 523
Low trust lead 402
Loyalty 554
M
Maintains classroom equipments 716
Major supervisory functions 42
Malpractice 776, 776, 804
Management 1, 612t
and administration, concept of 3
attitude 601
classical theory of 83
concept of 1
elements of 11
Fayol's general principles 17
functions 59, 126, 310, 325, 756, 824
in nursing, need for 32
philosophy and values 124
principles of 10
process 32, 39, 39f
science 31
techniques of classification 34
theories of 12
unity of 17
Manager 241, 282
functions of 147
in motivation, role of 238
managerial roles of 8f
role 147
and functions of 125
sells decision 45
Manager in communications
functions of 288
roles of 288
Manager in staff development
functions of 592
roles of 592
Managerial abilities 265
Managerial decisions, classification of 61
Managerial functions 151
Managerial grid 253f
Managerial grid/Ohio State theory 253
Managerial support 194
Managing budget 700
Managing committee 498
Managing human resource 674
Manpower
assessment 166
best use of 150
better utilization of 246
inventory 166
resource, elements of 158
utilization 160
Manpower planning 121, 156, 162
benefits of 160
models 167
assumptions 167
firms level 167
objectives 168
steps 158
systems 168
Market-efficiency 195
Marketing, goals of 211
Maslow's hierarchy of needs 225, 225f
Maslow's priority model 225
Maslow's theory 224
Master staffing pattern 405
Materials
and infant nursing 792
arranging for flow of 314
methods of storage of 486
transportation of 486
verification of 486
Materials management
rules for 486
system, elements of 474
Materials planning and management 474
lack of 376
Matrix algebra 74
Matrix organization 105, 105f
structure 110, 110f
Matrix structure 110
Maturity, need of 550
Mayo's researches 549
McGregor's theory 222
Measurement
nature of 604
tool, preparation of 356
Mediation administration record 522
Medical education, director of 723
Medical laboratory 390
Medical record 501
authorities 502
data, analysis of 360
doctor 502
individual and family 501
nurse 502
Medical staff
composition of 146
number of 137
Medical stores 476
Medical surgical nursing 794
Medication, problems of 793
Medicine
department 378
system of 375
Meeting area, preparation of 429
Mental health department 383
Mental vigor 250
Mess committee 665
Metacommunication 282
Midwives and Auxiliary Nurse-Midwives Association 836
Miller's differentiation 589
Misinterpretation, danger of 294
Mission statement organization 534
Mistrust 543
Mobilization, preparation for 494
Mobilizing resources 49
Model, explanation of 453, 579
Modern hospital, classification of 373
Modern management
era 30
theories 30
Modular nursing 148
Mohammedan Criminal Law 779
Morale, principle of 9
Morality, issues of 762
Motion study 35
Motivate staff 542
Motivated behavior 533
Motivating 46, 156, 272
function 156
objective 156
operations 156
Motivation 102, 216, 218, 534, 547, 555, 569, 602, 745
concepts of 216
factors of 233
model of 231, 231f
principle of 618
raising level of 43, 314
source of 245
strategies of 236
types of 220, 240
Motivational approach 221
Motivational strategies 235
Motivational theories 223
Motivator factors 227
Motives 779
external 569
internal 569
Moving budget 200
Multicultural workplace 282
Multidisciplinary quality-assessment 365
Multiple advocacy roles 755
Multiple flow sheets 519
Multipurpose hall 638, 651
Mutual benefit organizations 104
Mutual interest 534
Mutual respect 546
N
Narcotics 484
records of 485
Narrative charting 511
Narrative notes 512t
National agencies 659
National Black Nurse Association 833
National Council for Industrial Safety 367
National Institute of Health and Family Welfare 704
National League for Nursing 833, 834
National League for Nursing Accrediting Commission 833
National Nursing Organization 835
National Nursing Policy 707
National Professional Accrediting Agency 660
National Safety Council 367
National School of Mines 16
National Student Nurses Association 833, 835
Negligence 763, 774, 803
in medical field 782
Negotiation team, selection of 829
Neo-classical theory 83, 84
Network analysis 38
techniques 74
Newly posted staff, orientation of 42, 314
Night duty nurses, room for 640, 653
Nightingale pledge 757
Noise, control of 181
Non-financial motivation 221
Nonformal organization 99
Nonmonetary statistical data 194
Non-professional staff, personnel utilisation of 175
Nonverbal communication 282, 284, 290, 297
elements of 283
Normative health manpower 169
Normative standards 342
Norm-referenced evaluation 605
North American Nurses Diagnosis Association 515
Nosocomial infection 399
Nurses 769
administrator 210
and co-worker 758, 808
and people 758, 807
and practice 758, 807
and profession 758, 808
and responsibility of continuing education 582
and society 808
bed ratio for various wards 387t
changing responsibilities of 748
client relationship 544
code for 758, 759
cognitive activity 365
ethico-legal obligation of 760
function of 729
insufficient contribution of 750
leader, roles of 59, 126, 310, 325
legal
protection for 505
responsibilities of 790
role of 801
limited competency of 751
manager
main leadership activities of 271
need 567
role and functions of 804
role of 209, 551
patient ratio 346, 708
patient relationship 743
pledge 757
professional behaviors of 746
registration of 769
responsibility 504, 760, 803
role of 49, 564, 748
supervision of 311
to colleagues, relationship of 743
to-beds ratio 387
training for 573
unique function of 728
working in rural areas, additional facilities for 702
Nursing
and teachers education relationship 821
arts laboratory 630
assignment, method of 148
basis for philosophy of 407
core of 728
current trends and issues in 747
department 384, 638
discharge/referral summaries 522
duties and responsibilities of 723
ethical aspects of 805
ethics 754
factors affecting trends in 747
financial management in 486
fulfil criteria of profession 737
fundamentals of 661
institution, formulating philosophy of 625
laboratories 638
leader, qualities of 265
legal aspects of 765
licensure 672
management in 1
manpower, shortage of 751
minimum data set 519
nature of 727
peer review 324
plans for appraisal of 405
practice of 624
profession, primary mission of 366
professional socialization of 741
programs, types of 666
research 819
school administration 657
sensitive 330
shortage threatens patient care 748
skills, use of 146
standards 339
supervision 438
supervisor, responsibilities of 445
teachers 654
team members 265
techniques 757
today 737
wellness 749
Nursing administration 821
responsibilities of 209
Nursing audit 336
advantages of 337
brief history of 336
disadvantages of 338
methods of 337
purposes of 337
Nursing care 793
and services, management of 416
audit 336
evaluating quality of 356
high quality of 420
intensity, levels of 141t
plan 429, 520
standards, relationship of 340
Nursing college 667, 718, 719
Administration/management 626
criteria for appraisal of 666
Nursing curriculum
changes in 698
components of 695
evaluation of 696
methodology in 696
purposes of 694
Nursing education 703, 748
factors influencing philosophy of 625
institution 641
management of 611
philosophy of 624
poor quality of 751
programmes, different types of 622
Nursing legislation 671, 706
guidelines for 671
Nursing management 777
controls 422
ethics 755
feedback 422
outputs 421
Nursing personnel
in-service education of 406
job descriptions of 708
quality and quantity of 136, 138
system 622
working conditions of 701
Nursing practice 672
laboratory 650
legal
responsibility in 771
safeguards in 784
manuals 404
quality of 6
standards of 814
Nursing process 520t, 736
elements suitable for study 349f
Nursing service 704, 714
administration 403
administration unit 411
design 412
function 412
location 412
organization 412
space requirements 413
administrative meetings 405
and computers 415
and education hospital setting, norm recommended for 705
budget 404
charging out 212
department
achieve aims of 542
goals and objectives of 418
evaluation of 452
in hospital
and community, management of 369
management concepts for 446
purpose of 416
leadership in management of 265
major issues in 752f
management of 542
objectives of 416
organization of 706
personnel 447
philosophy of 410, 417
purpose and objectives of 404
unit, organization and management of 419
Nursing staff
factors inherent in 147
instructions for 396
Nursing students 764
actions of 764
understanding profile of 685
Nursing unit
budget of 209
type of 265
Nutrition
laboratory 630, 651
status 523
O
Observation and reporting, responsibility for 791
Obsolescence 476, 823
Occupation 730t
Occupational hazards 702
On-the-job training 593
Opaque projector 610
Open ended budget 201
Operating budget 197, 489
preparation 489
Operating plan, selection and formulation of 56
Operating room nurse 821
Operation theatre 379
management 710
Operational goals and objectives, formulation of 56
Operational planning 57
Operative functions 153
Oral report 801
Ordering costs 482
Orders, initial list of 513
Organization 76, 108
and administration 667
bureaucratic theory of 88
classical theory of 89
communication patterns of 296
employees 533
environment of 78
facilitates coordination 82
formal 99
fundamental elements of 77
history of 596
human relations theory of 89
importance of 81
improved competitiveness of 823
internal social system of 532
modern theory of 85
nature of 80, 533
philosophy, statement of 408
plan of 404
principles of 90
product and service of 596
steps in 97
structure of 596
theories of 83
types of 99
units of 82
Organization chart 82, 111f, 115f, 628f
advantages of 117
disadvantages of 117
limitations of 116
of college of nursing, sample of 627
of district 114f
of private
nursing college 662f
school of nursing 663f
Organization structure 107, 301
analysis of 105
trends in 103
Organizational behavior 531
basic concepts of 532
characteristics of 532
concepts of 533t
factors influencing 532
objectives of 531
role of 534
system 534, 535f
Organizational climate 318
Organizational communication 287, 310
strategies 287
Organizational constraints 260
Organizational culture 318
Organizational leadership 262
Organizational pattern 623, 672
Organizational power structure 320
Organizational results 534
Organizational stability and flexibility 574
Organizational structure 109, 193
visualization of 82
Organizational taboos 320
Organizational theory 111
Organizations culture 319
Organizations physical environment 319
Organizations social environment 319
Organizing co-curricular activities, principles of 689
manpower resources 154
Orientation phase 537
Orientation program 675
content of 686
Out-patient department 377
Overhead projector 610
Overlooked sponges, instruments needles 794
P
Paired comparison method 460
Pantry 640, 653
Parent-teachers association 701
objectives of 701
Pareto chart 352
Part time teachers 643
Partial block system 696
Participatory decision-making 548
Particular nursing intervention 324
Passive-avoidant leadership 270
Past production records, analysis of 35
Paternalism 806
Paternalistic approach 221
Pathology department 382
Patient care 713
Payoff tables 69
Pedagogy 589, 590
Pediatric nursing 794
People
different types of 283
nature of 532
Peptic ulcer 373
Per diem methods 212
Perceptions 285, 533
Perfect organization structure 245
Performance appraisal 815
tools of 459
Performance budget 201
Performance evaluation 454
methods of 459
need of 457
principles of 455
purpose of 458
Periodic budgetary review 199
Periodic stock verification 482
Periodicity 192
Perpetual inventory method 478
Personal appearance 282
Personal digital assistants 300
Personal dignity 186
Personal integrity 185, 250
Personnel budget 135
Personnel goals 152
Personnel management 149, 150, 470
functions of 124
Personnel manager
prerequisites of 184
qualifications of 184
Personnel policy 122, 124, 406, 596
advantages of 125
characteristics of 124
factors influencing 123
formulation of 122
Personnel records 174, 406
Pert flow diagram 73f
Pert model 73f
Pervasiveness 54
Pessimistic time 38
Pharmacy department 383
Phenylketonuria, samples for 793
Philosophy, division of 762
Physical appearance and strength 250
Physical facilities 635, 637, 648
teaching block 637, 649
Physical requirements 386
Physical resources 77
Physical standards 328
Physiological needs 23
Physiological organization theory 88
Physiotherapy 389
Pie documentation model groups information 515
Plan 515
Planned learning experiences, organization of 696
Planning 39, 40, 51, 52, 436, 616
advantages of 54
assignments 424
care 365
characteristics of 53
client care 509
communication, steps in 189
components of 55
disadvantages of 55
for continuing education 586
for hospital nursing service 404
formula 586
job requirements 385
nature and principles of 52
premises, establishment of 56
principle of 618
skills needed for 60
steps of 55
training program 600
types of 57
Planning manpower
requirement 154
significance of 159
Planning process 58, 190, 586
steps in 588
Plant equipment budget 490
Poisons Act 803
Policy and administrative manuals 404
Political stability 79
Political will 138
Poor specimen collection technique 399
Portray nursing 564
Positive motivation 221
Possess skills 241
Posting errors 481
Posting job openings 825
Potential health problems 728
Power
distribution of 243
need for 224
position 254
use of 258
Powerful motivators 239
Practical nurse pledge 757
Practice guidelines 748
documentation 524
Practitioners, conduct of 739
Pre-clinical science lab 651
Predicting future behavior 550
Preemployment 125
Prehelping phase 537
Preinteraction phase 536, 537
Preparation, methods of 489
Preparing program, elements of 600f
Primary direct contacts 451
Primary hospital care levels 485
Primary nursing 432
demerits 433
merits 433
method 148
Principal exercises control 620
Private harm principle 761
Private nursing hospitals 374
Probability theory 66
Problem oriented medical record 512
Problem solving
approach 736
directive style of 268
Problem statement 515
Process evaluation focuses 358
Processing vacancy information 471
Production budget 201
Production initiating structure 254f
Production transfer 172
Profession 730t
concepts of 730
criteria of 730
legal aspects of 779
Professional activities 731
Professional advancement 813
Professional associations, associations objectives of 561
Professional confidence 788
Professional education, important component of 734
Professional goals 152
Professional incompetence 543
Professional misconduct 763
Professional nurse 622, 742
abilities of 744
qualification of 744
roles of 815
caregiver 816
change agent 818
client advocate 817
communicator 816
counselor 817
leader 818
manager 818
reasearcher 818
teacher 817
Professional nursing 739
clinician 734
cure aspect of 728
essential components of 728
functions of 760
practice 728, 765, 770
characteristics of 745
values 742
Professional organizations 342, 831
Professional performance, standards of 815
Professional practice 677
Professional responsibilities 736
Professional service 736
Professional socialization 741
Professionalism 266
growth of 740
in nursing, critical attributes of 832
Program budget 201
Program evaluation and review technique 38, 72, 73
Program goals 152
Program standards 328
Progress notes 513, 522
Progressive patient/client care 431
demerits 432
merits 431
Project organization 104
Projected teaching materials 610
Projecting staffing needs 132
Promote team building 542
Promoted social contact 442
Promoting teamwork 235
Promotion 683
Promotional opportunities 702
Promotional procedure 178
Property, care of 803
Proportioning rewards 234
Protecting resources 49
Protective measures 438
Psychiatric mental health nursing practice 801
Psychiatric nursing 795
Psychiatric special ward 396
Psychiatric unit 711
Psychiatric ward picnic, decision tree for 71f
Psychiatry department 383
Public administration, part of 613
Public harm principle 761
Public health supervisor 821
Public hospitals 373, 374
Public relations 499, 562
elements of 563
factors affecting hospital public image 563
functions of 562
in context of nursing 564
merits of 562
objectives of 562
Public speech 185
Publicity 192
methods of 700
brochures 700
conducting community outreach programs 700
effective use of social media 700
hoardings 700
institution handbook 700
leaflets 700
newspapers 700
personal contact 700
radio 700
website 700
Punishment 569
Q
Qualifications, recognition of 837
Qualitative health manpower 169
Quality 6, 321
circles 362
health care 324
management 331
moving target 6
purposes of 322
Quality assurance 343, 353, 353t, 356, 357
Quality care
identifying clinical indicators of 353
important measure of 323
Quality control 324, 325, 328
device for 328
responsibility in 790
Quality improvement 348, 353, 353t
activities 353f
approaches to 348
basic tenets of 348
concept 348
criteria 354
methods of 353
principles of 349
steps of 348
system 363f
task force 351
tools of 351
Quality measurement 322
criteria for 323
Quantitative health manpower 169
Quantitative methods, application of 31
Queuing theory 74
R
Radiology department 382
Rank order rating 460
Reaction evaluation 606
Receipts and payments method 491t
Receipts budget, format of 492t
Reception 297
after judicial inquisition 798
direct into mental hospital voluntary admission 797
Recognition 665
affiliation and accreditation 665
and appreciation 547
Recognize one's feelings and sentiments 557
Recommended organisational set-up 707f709f
Recording, general guidelines for 524
Records 500
data 355
documentation of 347
keeping 43, 315, 423
and reporting, responsibility for 791
registers and reports 662
review 446
room 639, 652
Records and reports 505, 800
accuracy 505
completeness 505
confidentiality 505
currentness 505
fact 505
maintenance of 795
organization 505
Recruiting employees, sources of 129
Recruitment 385
procedures 173
process 128
sources of 129
Reference, frame of 285
Referral forms 355
Referral services 523
Referred patients 377
Referrent power 98
Refreezing 22
Refuse disposal 636
Regimentation, principle of 9
Registration 498
Regulations regarding fund raising 496
Reimbursement 510
Reinforcement theory 230
Relationally focused leadership styles 270
Relationships
development of 540
development stages
acquaintance 540
build up 540
continuations 540
deterioration 540
termination 540
diversity of 617
quotient 542
Remedial transfer 172
Remedying deficiencies 364
Reporting 191, 423, 528, 789
and recording 499, 617
crimes, torts and unsafe practices 507
guidelines for 507
Reports 502, 801
accidents 795
preparation of 607
Representing nursing staff 245
Research 417, 510, 719
discriminating consumer of 819
principle of 619
Residency scheme, establishment of 138
Residential accommodation 641, 647
Resistive behaviors 537
Resonant leadership style 270
Resources
effective utilization of 618
redistribution of 195
Respect social sentiments 553, 558
Respiratory tract 399
Responsibility 10, 17, 116
acceptance of 252
requirements 386
Retention 471
career structures 471
living and working conditions 472
promotional procedures 471
Revenue
and expense budget 201
generating center 212
standards 328
Revision reflects care plan modifications 515
Reward 569
and incentives 602
power 98
Rights 811
Ringmaster leaders 261
Risk Management Programs 367
Rollover budget 201
Root cause analysis 327
Rules and regulations 395, 596
S
Safe organization 320
Safety 596, 803
and security needs 226
margin 491
stock, volume of 483
Sales budget 201
Sample skin assessment flow sheet 518t
Sample vital signs graphic record 516t
Sanitary annexes 636
Sanitation 392
Scalar chain 11, 19
School of nursing
additional staff for 655
organization of 661
setting up of 658
Scientific management 88
Scientific planning, lack of 376
Scientific supervision 317, 443
Selection committee 664
Selective inventory management 482
Self-administration, principle of 9
Self-appraisals 460
Self-awareness 546, 558
Self-confidence 250, 556
Self-discharge of patient 788
Self-disclosure 539, 546
Self-efficacy 225
Self-esteem 545
Self-evaluation 469
Self-fulfilment needs 226
Self-improvement 458
Self-interests 233
Self-power 98
Self-preservation 285
Semantic barriers 302
Senior staff nurse 711
Sentinel event indicator 353
Service
contents of 372
organizations 104
Service line organization 110
Sharing responsibility, principle of 618
Sick
caring for 739
room 640, 653
Simple line organization 100f
Situation theory 252
Skills
requirements 386
variety 236
Skin assessment record 522
Skinner model 227
Social and medical organization, integral part of 370
Social awareness 558
Social contact within work team, promotion of 43, 314
Social dominance 554
Social environments 80
Social life 245
Social maturity 252
Social needs 24, 226
Social organization 102
Social responsibility 30
sense of 185
Social system 32, 533
Social values 102
and customs 123
Social welfare agencies, grants-in-aid for 497
principle 761
Society 274
and enterprise 103f
changing role of women in 748
increasing multiculturalism of 673
welfare of 737
Sociocultural background 285
Socioeconomic development 51
Socio-emotional leaders 269
Special incentives 702
Special training 540, 597
Specialization, functional areas of 668
Speech, spontaneity of 185
Sponge, counting of 786
Staff development 417, 565, 704
activities 580, 676
approaches to 583
model 578f
need for 565
philosophy of 566
set criteria for 676
types of 580
Staff development personnel
functions of 583
qualifications of 583
Staff Development Programs 676
administrative structure of 582
effectiveness of 676
ensure relevance of 676
functions of 577
Staff for hostel 644, 647, 653
Staff management functions, range of 385
Staff nurses 111, 366, 448, 708
Staff organization 100, 109
Staff welfare 677
Staffing 118, 120, 155, 616
activities 121
formulas 138
function 39, 155
in hospitals 136, 142
in nursing, objectives of 127
nursing services 132
objective 155
operation 155, 421
pattern 414
policies 121
requirements 414
Stagnation, case of 702
Stakeholders 113
external 114
internal 113, 114
part of greater community of 113
Standards means 769
Standards norms 708, 712714, 716, 719, 720, 722
Standing orders 596, 785
State Nurse Practice Act 804
State Nursing Council 784, 837
functions of 838
Statistical information 204
Statutory laws 767
Sterile supply department 393
Stimulation, leadership function of 247
Stock verification 481
sheets 481
Storage conditions 478
Storeroom 636, 639, 652
Stores ledger 480
Strategic planning budget 198
Strategies plan standard 329
Streamlines administration 190
Structure evaluation focuses 358
Student
evaluation 690
management of 684
orientation of 686
selection and admission of 684
Student Nurses Association 836
Students Health Program 687
Study day system 696
Subordination 11
Successful public relation program 563
Suggestion system 232
Suitable environment, maintenance of 422
Summative evaluation 696
Sunset budget 201
Superiors 553
Supervision 41, 183, 271, 311, 712
creative 443
functions of 42, 314, 441, 441
in direction, need for 312
in field setting 445
methods of 42, 317, 443
nature 311
nature and scope of 439
objectives of 42, 313, 440
principles of 44, 186, 315, 440
scope of 42
steps in 442
techniques of 317
types of 316, 442
Supervisor 94
coordinates 442
principal duties of 311
qualities of 44, 186, 444
Supervisory functions, different types of 441
Supplementary budget 200, 493
Supplies and disposals, directorate general of 475
Supporting communication and consultation 472
Supporting continuing education 472
Supporting logistic support 472
Supporting staff 143
Supporting supervision 472
Supportive services 146
Supports educational programs 419
Surgery department 378
Surgical wounds 399
System
analysis and understanding 56
approach 30, 31, 103, 104f, 253
elements of 534
management 32
optimum 477
T
Task
centered manager 255
identity 236
leadership 253
oriented supervision 443
process 304
significance 236
structure 254
Taylor's concept of management 14
Taylor's scientific principles 13
Taylor's work 548
Teachable moments 675
Teacher
effectiveness, indicators of 679
evaluation 678
significance of 678, 678f
strategies 680
types of 680
expectations 675
made tests 605
Teaching block 650
classrooms 650
laboratories 650
system 696
Teaching competencies 677
Teaching cum-research hospitals 374
Teaching hospital 143
Teaching staff
for general nursing and midwifery program, qualification of 654
Teaching system 696
Team approach 372
Team conferences 429
Team leader 429, 735
Team leadership 254
Team members, remuneration of 18
Team method 347, 424
Team nursing 148, 428
Team work, indicators of 403
Technical and managerial knowledge 184, 313
Technical skill 7
Technical staff 119
Technical supervision 442
Technology
and environment 532
assist employees 532
change health care delivery 747
Telecommunication and email 300
Telephone
communication 290
orders 530
guidelines for 530
reports 529
Terminating life-support systems 762
Termination phase 539
Testing quality improvement criteria 355
Therapeutic relationships 535
Three-needs theory 224
Time analysis method 35
Total quality management 332
area of 333
key principles of 332
objectives of 331
tools and techniques for 335
Trained hospital administrators, lack of 376
Trained Nurses Association of India 835, 836
Trainee, preparation of 574
Trainer 575
Training
aids, classification of 610
analysis 599f
and development 458
and motivating nursing staff 358
cycle 601f
essentials of 600
formal 576
in job, need for 576
methods and techniques 592
non-managerial job 597
objective 608
period 575
problems in 607
procedure 598f
process 574f
in job 574
program, evaluation of 603
responsibility for 598
significant values of 571
strategy 599
timing of 601
Trait rating scales 459
Trait theory 251
Transactional leadership 267, 270
Transfer, types of 172
Transformational leadership 267, 270
Transmission 296
Transmits practice information 366
Transport 641, 653, 702
Traumatic wounds 399
Trust and confidence, climate of 274
Trust in team work, role of 402
Two-bin method 479
Two-way
budget organization 191
communication 188
Typical performance evaluation 604
U
Unit
management 710, 713
orientation of 422
Unity of command 93
Universal moral principles 760
Up-to-date job inventory, preparation of 176
Urinary catheter, insertion of 399
V
VED analysis 477
VED method 478
Veracity 806, 810
Verbal communication skills 281
Vertical organization, principle of 697
Vestibule training 594
Vicarious liability 773
Violation citations 368
Vision
and foresight 252
creating 260
Visitor's room 640, 653
Vital importance 486
Vocal expression 284
Vocation, sense of 185
Voice, tone of 277
Voluntary admission 795
Voluntary hospitals 373, 374
Vroom's model 229
W
Wage and salary administration 458
Ward
geography of 143
orientation of 422
Ward management 422, 710, 713
factors influencing 422
nursing care standards in 344
Warden's room 641, 653
Washing and ironing room 640, 653
Welfare measures 702
Welfare services 154
Wellness centers 749
Woman's grievance addressing committee or cell 664
Work measurement and setting standards 35
Work output, quantity of 312
Work sampling method 35
Workers
morale of 420
optional deployment of 173
participation 232
promotion of effectiveness of 43, 314
wage 14
Workforce
analysis 165
type of 124
Working conditions of nursing personel 701
Working phase of helping relationship 538
Workload analysis 165
Workload measurement tools 140
Workload of individuals and groups, assessment of 42, 314
Wound care 522
Writing proposed policy 123
X
X-ray department 382, 389
Z
Zero-based budgeting 199, 201, 211
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Chapter Notes

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