A
Acquired immune deficiency syndrome 143
Administration errors 180
Air
management 266
operation theater 266
systems 250
filtration 267
handling 266
quality 266
indoor 250
velocity 266
Airborne precautions 157
American Hospital Association 40
American Society of Anesthesiologists 298
Angiography 108
Anticipating losses 234
Antimicrobial policies 186
Antimicrobial Stewardship Programme 186
Appraisal costs 8
Aseptic technique 156
Atomic Energy Regulatory Board 110
Automatic fire hydrant system 264
B
Bariatric rooms 250
Basic life support 356
Biohazardous waste 359
Black belt 34
Bodies, accreditation 41
Brain storming 33
Breakdown maintenance 272
C
Carbon footprint 361
Casualty assessment 183
Central Sterile Service Department 261
Chemotherapeutic agent 60
Chief executive officers 199
Chief medical officer 338
Clinical decision support system 212
Communicating findings 224
competence, stages of 305
diagonal 314
doctor 325
employees of healthcare organization 312
for quality healthcare 303
horizontal 314
lateral 314
management of 41
system 113
within organizational hierarchy 313
Community acquired 92
Community Health Accreditation Program 41
Computer technology 206
Computer-based patient records 209
Computerized physician order entry 210
Cook book 148
Council on Health Services Accreditation for South Africa 41
Credentialing and Privileging in Healthcare Organizations 77
Customer focus 4
Customer focused organization 37
Customer, suppliers and process relationship 5f
D
Data collection, planning 221
Deep vein thrombosis 347
Dermatitis 154
Discharge process 324
Disease control and prevention, center for 160
Dispensing cycle 178f
Document system and processes 354
Documentation errors 177
Donabedian's equation 342
Drainage cleaning 262
Droplet precautions 158
Durable pocket manuals 148
E
Ear 286
Ecofriendly substances 360
Effluent treatment plant 260
Egyptian papyri 35
E-health (as per WHO) 207
Electronic care record 210
Emergency care research institute 46
Employees, benefits for 52
Environmental analysis 65
Environmental management systems 15
Equipment history card 284
Equipment-related losses 275t
F
Faced by hospitals, types of 232
Fingernails 154
Fire alarm system 263
Fire safety 254
Fires, types of 264
Fluoroscopy 108
Focus on training 141
H
Hazard analysis 238
Hazard decision matrix 237t
digital 207
electronic 209
identification 229
information
exchange 212
management 206
technology 339
quality services 41
complexity of 352
consumer 321
cost of 294
operational 300
ecosystem 199
failure mode effects and analysis 236f
decision tree 238
informatics 206
institutions, quality-driven strategy for 60
leadership challenges in 204
leadership in 202
management in 231
management of 241
pneumonia 133
cause-effect for 135f
with causes 136f
poor quality of 28f
process 38
quality assurance in 75
professionals 50
providers 42
quality 18
association on accreditation 42
history of 36
management 1
professional in 340
research and quality, agency for 46
teamwork in 346t
workers 153
Hearing stories 345
High-frequency ultrasound 112
Hospital
accreditation 126
acquired 92
infections 340f
based biomedical equipment facility 272
complexity 120
engineering services 260
facilities, preventive maintenance for 260
fire safety system 263
green and sustainable 359
infection control 43
initiative, green 268
legal requirements of 286
maintenance of facility 260
management
doctors 322
staff 322
patient safety 51
processes 50
ratings 327
systems 120
Human factors 121
Human immunodeficiency virus 152
Human resource management 43
Hydrant pump 264
Hypothesis testing 33
I
Indian Institute of Quality Management 12
Infection prevention and control nurse 357
Infection risk assessment and control 245
Infection-related ventilator complication 166
Infectious diseases 267
Infectious isolation 249
Intelligence, artificial 212
International Accreditation Programme 55
International Healthcare Accreditation Organizations 41
International patient safety goals 41
International Standards Organization 9
M
Medical
audit 217
Council of India 78
education, continuous 195
equipment
management 269
utilization 271
errors 240
history of 294
reduction of 333
ethics 296
gas 265
pipeline system 255
laboratories, quality assurance in 97
negligence 289
record 209
staff engagement 346
testing laboratory 97
Medication
causes of 181
detecting 180
reporting 180
sources of 171
storage-related 172
types of 171
practices, institute for safe 170
process, steps of 120
safety 169
use process, cycle of 172f
Menstruation period, last 111
Methicillin-resistant Staphylococcus aureus 243
Misinterpretation of verbal order 177
Mock survey 48
Myocardial infarction, acute 171
N
Nails, artificial 154
National Accreditation Board for Testing and Calibration Laboratories 12
National Coordinating Council for Medication Error Reporting and Prevention 182
National Digital Health Authority 216
Neural networks, artificial 212
Non-Governmental Organization 47
Nose 286
Nuclear medicine 109
O
Occupational Health and Safety Assessment Aeries 16
Operating procedures, standard 353
Operation theaters, green 363
Oxygen saturation 229
P
Paraffin embedding 104
Patient
assessment of 41
counseling and education 184
discharge 137
levels of harm to 122
meals 324
medical record information 209
movement and transfers 246
records, electronic 209
rights and education 43
room 249
clinical environments 328
committee 123
environments 330
implementation of 317
management 117
measures 119
planning for 243
promoting 123
quality improvement 203
Personal health record 210
Personality and communication style 315
Pharmaceutical pollution, reduce 361
Pharmacy 324
Physician-patient encounter 306
Plasmodium parasites from blood smear 146
Post-examination aspects 105
Potable water 159
Pre-conception diagnostic techniques 110
Pre-natal diagnostic techniques 110
Psychiatric seclusion 250
Public address system 263
Public sector undertakings 9
Q
Quality and economic reforms 10
Quality assessment, external 105
Quality beyond accreditation/certification 356
Quality care 83
Quality circle forum of India 9
Quality council of India 12
Quality dashboards 342
Quality department 340
Quality elements, costs of poor 8f
Quality governance structure 341
Quality implementation 351
Quality improvement 41
Quality in healthcare, journey of 35
Quality infrastructure 340
Quality initiatives by manufacturing sector 9
Quality movement in India, history of 9
Quality-driven strategy, lifeline of 71
R
Radiation safety officer 110
Radiology information system 113
Reception and admissions counters 324
Resident medical officer 78
Rights of Patient under Consumer Protection Act 286
Root cause analysis 344
S
Scientific management 3
Seeking different perspectives 200
Sigma processes, three 32f
Single patient rooms 330
Sprinkler pump 264
Staff education 41
Staff qualifications 41
Staff sensitization 181
Stakeholder involvement 64
Stakeholders, external 364
Staphylococcus aureus 168
Surgical care 41
Surgical site infection rate 89
Surgical suite 248
T
Telephone survey 327
Tension panel, low 268
Thermoluminescent dosimeter 110
Third party surveys, essential of 326
Throat 286
Tissue processing 104
Twin challenges, coping with 294