Hospital Patient Care Relationship Coordinator GD Mogli
INDEX
Page numbers followed by f refer to figure and t refer to table
A
Abdomen, clinical divisions of 18, 18f
Abortion
habitual 54
incomplete 55
inevitable 56
threatened 62
Accident and emergency
record 391
register 264
service 262
Acetoacetate plus acetone 64
Acetone 73
Achalasia cardia 46
Acid
hemolysis test 62
phosphatase 64, 73
Acne vulgaris 46
Addendum 414
Addison's disease 48
Adenoma, bronchial 50
Adipose tissue 11
Admission
office 263
register 264
waiting list 391
Adrenal gland 13
Adrenocorticotropin 64
Adult skeletal system 13
Age-related macular degeneration 212
Aggression 324
Agranulocytosis 48
Airway fires during surgery 335
Alanine aminotransferase 65
Albumin 65
serum 83
Alcohol intoxication, acute 47
Alcoholism 143, 327
Aldolase 65
Aldosterone 65
Alkaline phosphatase 44, 62, 65, 73
Allergy 391
Allied health
personnel 391
services 1
Allied healthcare
professions 2
workers 2
Alpha-fetoprotein 41
test 46
Alveoli 14
Alzheimer care 188
Ambulatory care 414
Amenorrhea 48
American Association for Medical Assistants 280, 291
American Association for Medical Transcription 280, 291
American Medical Association 134
American National Standards Institute 339
American Occupational Therapy Association 187
Amino acids 73
essential 207f
Ammonia 73
nitrogen 65
Amoebiasis 49
Amylase 65
Anal fissure 49
Anemia 49
pernicious 221
Anesthesia 391
register 265
Angina pectoris 49
Angiocardiography 392
Angioplasty 98f
Anion gap 65
Anorexia 221
Antibiotics 125
Antidotes 123
Antiglobulin test 40
Antihistamines 125
Antioxidants 211
Anus 15
Anxiety 324
disorders 141, 328
Aorta 14, 17
Aortic regurgitation 49
Appendicitis 49
Appointment
calls 363
card 261
system 261
Areolar tissue 11
Arrhythmias 221
cardiac 221
Arsenic poisoning 49
Arterial blood 65
Arteriole 14
Artery 14
Arthritis
infective 56
rheumatoid 60
Arthroscopy 392
Ascites 49
Ascorbic acid 65
Aspartate
aminotransferase 65
transaminase 73
Assistant medical record
officer 269
technician 392
Association of Information Systems Professionals 280
Asthma, bronchial 50
Atelectasis 49
Audit trail 414
Australia antigen 74
Australian Health Care Study 337
Autopsy 392, 406
B
Bacillary dysentery 50
Back, anatomical divisions of 18, 19f, 19t
Bacteria 74
Bacterial endocarditis, subacute 61
Bacteriology 393
Bar code 339, 415
Barbiturate poisoning 50
Basal metabolic rate 74
Basic word structure 22
Basophils 74
Bed utilization 257
Bee sting 50
Behavior therapy 140
Bell's palsy 50
Bence-Jones protein 74
Beri-beri 221
Bicarbonate 65, 74
Bile acids 65
Biliary cirrhosis
primary 59
secondary 61
Bilirubin 65, 75, 87
serum 44
Biometrics 415
Biopsy 393
Birth 257, 393
notification, submission of 255
register 265
registration of 254
weight 393
Blood 14, 40, 88
cells 14
composition 14
group 14
A 14
AB 14
B 14
O 14
pH 75
picture 75
sugar fasting 76
urea 76
nitrogen 45
Bloodstream 14
Body anatomical divisions of 16, 17f
Bone 13
Bowel obstruction 47
Brain 13
Bromsulphthalein test 76
Bronchi 14
Bronchiectasis 50
Bronchioles 14
Bronchitis
acute 47
chronic 51
Bronchopneumonia 50
Bronchus 14
Browser 415
Burn 50, 393
C
Calcium 65, 221, 227
serum 84
Cancer 118, 222
cervix 50
colon 50
esophagus 50
medicine 46
treatment 138
types of 111
Candidiasis 50
Capsaicinoids 214
Carbohydrates 204, 219
Carbon dioxide 65
Carcinoma 136, 394
bronchiolar 50
Cardiac arrest 51
Cardiovascular system 14, 43
Carpopedal spasm 221
Cartilage 11
Casts 76
Catecholamines 65
Cecum 15
Cell 7
counts 63
division 9
functions of 8
membrane 7
structure of 7, 8f
Central
cancer register 265
medicolegal committee 245
processing unit 394
Centralized filing system 394
Cerebrospinal fluid 72
Ceruloplasmin 66, 76
Cervical vertebrae 19
Cervicitis 51
Cervix 15
Cesarean section 393
rate 393
Chart 415
analysis 394
Chedoke-McMaster stroke assessment disability inventory 180
Chemotherapy 123, 139, 394
Chloride 66, 76, 86
Cholangiogram, intravenous 91
Cholecystitis
acute 47
chronic 51
Choledocholithiasis 51
Cholera 51
Cholesteatoma 51
Cholesterol 66
serum 84
Chromosomes 8
Circulatory system 14
Cirrhosis 221
Coagulation
tests 63
time 77
Cognitive disabilities 192
Colon 15
ascending 15
descending 15
diverticular disease of 53
Color coding 395
Columnar epithelium 10
Communicable disease 395
Communication
skills 346, 351
written 165
Community 147
pharmacy 129
Complete safety medication system 316
Computerized provider order entry 316, 416
Confusion 221, 325
Congestive cardiac failure 52
Constipation 221
Contagious disease 396
Contrast technique 90
Conventional external beam radiotherapy 113
Coomb's test 63, 77
Copper 66, 228
Cranial cavity 17
Creatine 66
Creatinine clearance test 45
Crohn's disease 60
Cross index 396
Cryosurgery 396
Crystalline structure 103f
Cushing's syndrome 52
Cytoplasm 7
D
Data
bank 396
conversion 416
integrity 416
mining 416
phone 366
set 417
structure 417
Database management system 417
Datura poisoning 52
Deafness 52
Death 118, 257
causes of 394, 411, 413
notification, submission of 255
rate 396
register 265
registration of 254
Dehydration 52, 221
Delirium 143
Dementia 143, 188
Dentistry 406
Deoxyribonucleic acid 8
Depression 221
Dermatitis
contact 52
exfoliative 53
seborrhoeic 60
Dermatology 396
Dermatophytosis 52
Diabetes
insipidus 52
mellitus 52
Diabetic ketoacidosis 52
Diarrhea 221
infantile 56
Digestive system 14, 44
Digital signature 417
Diphtheria 52
Discharge analysis 397
Disease and operation index 252, 397
Distress syndrome 48
Drugs 123, 125
administration of 123
autonomic 125
classification of 124
dependence 143
therapy 140
Dryness 118
Ductless gland 13
Dumping syndrome 53
Duodenal ulcer 53
Duodenum 14
Dye injection 91
Dysmenorrhea 53
Dyspepsia 221
E
Echocardiography 398
Ectopic pregnancy 53
Eczema 53
infantile 56
Edema 117
pulmonary 59
Ejaculatory duct 15
Elective surgery 398
Electrocardiography 398
Electrocochleography 398
Electroconvulsive therapy 161, 398
Electroencephalography 398
Electromyography 398
Electronic
health record 315
system 340
terminology 414
mail transmission 371
medical record 338, 418
order entry 418
Electro-oculography 398
Electroshock therapy 140
Electrotherapy 173
Emergency 398
department, workflow of 312
record 253, 398
statistics 256
treatment 399
Empathy 343
Emphysema 53
Empyema 53
Endocarditis 53
Endocrine system 13
Endocrinology 399
Endometrial biopsy 45
Endoplasmic reticulum 8
Endoscopy 399
Enema 124
Enteritis, regional 60
Epididymis 15
Epilepsy 53
Epinephrine 65
Epistaxis 53
Epithelial surfaces 117
Epithelium 10
Eponym 399
Erythrocyte 14, 63, 79
corpuscular values of 63
sedimentation rate 64
Esophagus 14, 17
Estrogen receptor assay 46
External beam radiotherapy 113
Eye 13
care professions 122
F
Face sheet 419
Facsimile
standards 373t
transmission 372
Fallopian tubes 15
Family therapy 140
Fat 205
Fatigue 118
Fatty acids 201
essential 206
Fetal death 255, 399
Fetishism 142
Fiber 204
Fibrinogen, serum 85
Fibrocartilage 11
Fibrosis 118
Fibrous tissue 11
Filaria 53
Firewall 419
Fixed joints 13
Flavonoids 214
Fluorescent treponemal antibody absorption test 46
Fluoroscopy 90
Food, common source of 214t
Forensic medicine 400
Fractionation 110
Fracture 400
closed 400
comminuted 400
greenstick 400
open 400
Frostbite 54
Fungal tests 41
G
Gallbladder 15, 17
Gastric ulcer 54
Gastritis
acute 47
chronic 51
Gastroenterology 400
Gastrointestinal
drugs 126
hemorrhage, upper 62
tract 14
Generic models 192
Gerontology 400
Gestational age 400
Globulin, serum 85
Glomerulonephritis, acute 47
Glucose 79
tolerance test 43, 79
Glutamic oxaloacetic transaminase, serum 73
Goiter 221
Gonadotropin, chronic 76
Gonorrhea 54
Group therapy 140
Growth 8
H
Hair loss 118, 221
Haptoglobin 64
Health 150, 190
Industry Business Communications Council 339
information 246, 401
technology 315
promotion 189
record 401
Healthcare
delivery 237
system 237
technology, types of 315
Heart 14, 17
Heat stroke 54
Hematocrit 40, 64
Hematology 401
Hemoglobin 40, 64, 79
Hemophilia 54
Hemoptysis 54
Hemorrhage 221
intracerebral 56
Hemorrhoids 54
Hemothorax 54
Hepatitis 54
alcoholic 48
viral 62
Herpes zoster 54
Herpetic stomatitis 54
Hodgkin's disease 55
Hookworm infestation 55
Horizon communications system 367
Human
body 7
chorionic gonadotropin test 46
eye 100
occupation, model of 192
Hyaline cartilage 11
Hydrogen iron concentration 75
Hydrotherapy 173
Hydrothorax 55
Hymen 15
Hyperemesis gravidarum 55
Hyperkalemia 55, 221
Hypertension 55, 221
Hyperthyroidism 55
Hypervitaminosis
A 221
D 221
E 221
Hypnosis 140
Hypodermic injection 124
Hypoglycemia 55
Hypokalemia 221
Hyponatremia 224
Hypotension 221
Hypothalamus 145
Hypothermia 55
Hypothyroidism 55, 221
Hysterosalpingogram 91
I
Icterus index 79
Ileum 14
Image-guided radiation therapy 115
Indian Childhood Cirrhosis 55
Infectious disease 256, 402
Infertility 118
Injection, intravenous 124
Integumentary physical therapist 176
Intensity-modulated radiotherapy 114
International Association of Schools of Social Work 234
International Classification of Diseases 402
International Electronic Postal Service 372
International Federation of Social Workers 234
Internet pharmacy 131
Interoffice memorandum 302
Intestinal bacterial flora 214
Intestine
large 15, 17
small 14, 17
Intracranial tension 60
Intradermal injection 124
Intramuscular injection 124
Intraoffice memorandum 302
Intrathecal injections 124
Iodine 80
toxicity 221
Iron 80, 228
Irritable bowel syndrome 56
Islets of Langerhans 13
Isoflavones 214
J
Jejunum 14
Job
description 268, 402
dimension scales 172
responsibilities 158t
Joints 13
K
Kidneys 15
Kwashiorkor 56
L
Labia majora 15
Labia minora 15
Labor
room management 161
stages of 411
Lactate dehydrogenase 80
Lactic
acid 80
acidosis 56
Laparoscopy 403
Laryngospasm 221
Larynx 14
Leader, qualities of 383, 384f
Legal secretary 290
Leukemia 47, 57
Leukocytes 14, 63, 80
Leukorrhea 57
Liebig's law 227
Lifestyle performance model 192
Lipid 80
tests 43
Lipoprotein electrophoresis 43
Lithium 80
Live birth 403
Liver 15, 17
carcinoma of 50
function tests 44
Lobar pneumonia 57
Low birth weight 403
Low vision 189
Lumbar vertebrae 19
Lung 17
abscess 57
capillaries 14
Lymph
nodes 14
vessels 14
Lymphadenitis 47
Lymphatic
leukemia, chronic 51
system 14, 40
tissues 14
Lymphocytes 81
M
Macrominerals 208
Macronutrients 227
Magnesium 221
serum 85
Magnetic resonance imaging 91, 145, 336
Mail information, sources of 377
Malaria 57
Malarial parasite 81
Mammary glands 15
Mammography 91
Manganese 228
Manual water pump 211f
Marasmus 57
Maternal and Child Health Program 166
Mean corpuscular hemoglobin 81
Medical
audit 247, 403
board 403
care evaluation 403
certificate 404
complexity 313
consultation 404
file 404
physics 94
psychology 144
record 237239, 246, 404
committee 248, 404
department 171, 239, 248
director 171
form 404
legal aspects of 243
maintenance of 251, 252
officer 404
portions of 246
removal of 246
retention schedule 259t
role of 237
service 241, 249, 399
staff 251
technician 253, 270, 405
report 405
secretary 290
social
service 405
work 232, 235
worker's profession 235
staff 251
Medicine, rapid growth of 3
Medicolegal
cases 405
registration 245
register 245, 264
Meetings, types of 300
Meiosis 9
Memos, types of 302
Meniere's diseases 62
Menopause 57
Menstruation 52
Mental
disorders 222
health 187, 188
issues 187
illness 187
Message systems 372
Metabolic syndrome 223
Metaiodobenzylguanidine 116
Metastasis 138, 405
Methemoglobin 64
Microfilaria 81
Micronutrients 227, 228
Migraine 57
Minerals 125, 208
Minutes of meeting 300
Mitochondria 7
Mitosis 9
Mitral
regurgitation 57
stenosis 57, 58
value disease 58
Mixed tissue tumors 137
Modern pharmacy, model of 129f
Molybdenum 229
Monilial vaginitis 58
Monoterpenes 214
Mood disorders 326
Morbidity 405
Morphine poisoning, acute 47
Morphology 405
Mortality 405
maternal 403
Motivation 385, 388
Motivational needs, sources of 385, 386
Multiple myeloma 58
Muscle
cardiac 12, 13
involuntary 12
skeletal 13
smooth 13
striated 13
voluntary 12, 13
Muscular
system 13
tissue 12
Musculoskeletal system 41
Myasthenia gravis 58
Myeloid leukemia, chronic 51
Myocardial infarction 58
N
Nasal cavities 14
National Association of Social Workers 234
Nausea 58, 221
Necropsy 406
Negligence 169
Neonatal death 406
Neoplasm 406
benign 136, 137
malignant 136, 137
Nephrology 406
Nephrotic syndrome 58
Nerves 13
Nervous
disorders 221
system 13
tissue 12
Neuroma, acoustic 46
Niacin 221
Nickel 229
Nitrogen 227
Nodular cirrhosis 58
Non-Hodgkin's lymphoma 58, 116
Non-institutional deaths 406
Nonprotein nitrogen 81
Norepinephrine 65
Nose 13, 14
Nuclear
medicine 91
pharmacy 133
Nucleic acids 201
Numbering system 261, 406
Nursing
care
quality of 165
standards 168
diagnosis 157
services 157
staff 252
Nutrient 202, 211
consumption 220
Nutrition 8, 201
O
Obstetrics 406
Obstructive pulmonary disease, chronic 185
Occupational
form 183
health psychology 151
performance 183
therapy 182, 194, 195
approaches 190
form 198
home visit assessment 200
treatment measures 199
Odontology 406
Office memorandums 301
Omega-3 eicosapentaenoic acid 206
Omega-6 dihomo-gamma-linolenic acid 206
Oncology 136, 407
Operation
index 407
register 265
theater management 160
Optical refractor 122f
Optics 122
Optometry 121
Oral
cavity 14
surgery 407
Organ 12
accessory 15
Organophosphorus poisoning 58
Orthopedic 407
physical therapy 175
Osteoarthritis 59
Osteomyelitis 59
Osteoporosis 221
Otitis
externa 57
media 47, 61
Otorhinolaryngology 407
Outpatient
clinic 185, 262
schedule 262, 407
department 196
record 253, 407
register 263
statistics 256
Ovaries 13, 15
P
Packed cell volume 81
Pancreas 13, 15, 17
Pancreatitis 47, 59, 221
Pap test 45
Paralytic ileus 59
Paramedical services record 5
Paranasal sinuses 14, 101f
Paranoic disorders 143
Paranoid 143
Parathyroid glands 13
Parenteral nutrition 130
Parkinson's disease 59
Partial thromboplastin time 40
Particle therapy 116
Patient master index 252, 261, 408
Pediatric 184, 408
physical therapy 176
Pellagra 221
Pelvic cavity 17
Pemphigus 59
Penis 15
Peptic
esophagitis 59
ulcer 59
Personality disorders 142, 328
Pharmaceutics 127
Pharmacists 128
Pharmacology 123, 408
Pharmacy 127
future of 134
informatics 133
practice 127
Pharynx 14
Phosphorus 81, 227
Photographic plate 96
Photostimulable phosphors 97
Physical therapy 173, 174
analysis and treatment plan 178
request form 179
treatment card 177
types of 173t
Physiotherapy 173
Pituitary gland 13
Plant nutrition 226
Plasma 14, 6465
Platelet count 40, 82
Play therapy 140
Pneumonia 59
atypical 49
viral 62
Pneumothorax
spontaneous 61
traumatic 62
Policies 159, 408
Polyneuritis, infective 56
Polyphenol antioxidants, sources of 213f
Portable conference telephone set 368
Potassium 86, 221, 228
serum 85
Pregnancy 408
test 45
Premenstrual tension 59
Presentation 408
Prostate gland 15
Protein 82, 87, 207, 218
bound iodine 79, 82
serum 85
Prothrombin time 40, 82
Protoplasm 7
Psoriasis 59
Psychiatry 140, 409
disorders 141
unit management 161
Psychoanalysis 140
Psychology 144
Psychosexual disorders 141
Psychotherapy 140t
Public health nursing functions 166
Pulmonary function tests 44
Pyelonephritis, acute 48
Q
Qualitative analysis 247, 409
Qualitative research 155
Quality assurance 240, 246, 410
program 248, 410
Quality control 167, 247, 410
Quantitative research 155
R
Radiation
stereotactic 113
therapy 108, 139
form 120
types of 112
Radioimmunoassay 43
Radioisotope therapy 116
Radiosurgery, stereotactic 114
Radiotherapy treatment sheet 119
Records
amalgamation of 391
completion of 263, 395
documentation of 164
preservation of 258, 409
retention of 258, 411
supply of 263
Rectal polyp 60
Rectum 15
Red blood cell 14
count 40
Registration system 261
Rehabilitation 190
centers 185
Reproductive system 15
female 45
male 46
Research methods 154
Respiratory
drugs 126
failure 48
system 14, 44
Reticulocyte count 83
Rhesus factor 14
Rheumatic fever 48, 60
Rheumatoid factor 41, 83
Ribonucleic acid 8
Rickets 60, 221
Ringworm 60
Roundworm 60
S
Sacral vertebrae 19
Salivary glands 15
Saponins 214
Sarcoidosis 60
Sarcomas 136
Scabies 60
Schizophrenic disorders 143
Scrotum 15
Scurvy 60, 221
Semen analysis 46, 71
Seminal vesicles 15
Seminiferous tubules 15
Senile vaginitis 61
Sense organs 13
Sensitivity 44
Sensory integration 192
Serum enzyme tests 43
Sexually transmitted disease 413
Sickle cell anemia 61
Sigmoid colon 15
Silicon 228
Simple squamous epithelium 10
Sintillators plus semiconductor detectors 99
Skeletal system 13
Skin, cracking of 221
Snake bite 61
Sodium 86, 229
serum 86
Somatoform disorders 141
Spin 273
Spinal
cavity 17
column 18, 19f
cord 13
injuries 185
nerves of 17
Spleen 14, 17
Sports nutrition 218
Sprue syndrome 61
Squamous epithelium, stratified 10
Staff Development Programs 165
Standard Development Organization 339
Stenosis, aortic 49
Stereotactic body radiation
therapy 114
Sterilization 411
Stethoscope 411
Stillbirth 412
Stimulants 124
Stomach 14, 17
carcinoma of 51
Stroke 61
Suicide 329
Summons 412
Surgery 139, 412
Swelling 117
Syncope 61
Syphilis 61
congenital 52
Systemic radioisotope therapy 116
T
Telephone
dictation 357
directories 358
record-keeping 365
reference materials 358
services 361
techniques 351
Tension pneumothorax 61
Testes 13, 15
Tetany 221
Thalassemias 62
Thoracic
cavity 17
vertebrae 19
Threadworm 62
Thrombocytes 14, 86
Thromboembolism, pulmonary 60
Thymol turbidity 87
Thymolphthalein monophosphate 64
Thymus gland 13, 14, 17
Thyroxine, serum 86
Tinnitus 62
Tissue 10
fluid 10
Tongue 13
Topography 412
Total WBC count 87
Toxicology 412
Trace minerals 209
Trachea 14, 17
Trait rating scales 172
Transfusion reaction 62
Transitional epithelium 10
Trans-sexualism 142
Transverse colon 15
Trichomonas vaginitis 62
Triglycerides 88
Tri-iodothyronine 88
Tuberculin test 44
Tuberculosis
intestinal 56
pulmonary 60
Tumor 138
benign 393
intracranial 56
malignant 403
mediastinal 57
Typhoid fever 62
U
Ulcerative colitis, nonspecific 58
Ultrasonography 91
Unit numbering system 400
Unit record system 413
Urea 88
Uremia 62
Ureters 15, 17
Urethra 15, 17
Uric acid 88
Urinary
bladder 15, 17
system 15, 45
Urine 89
acute retention of 48
albumin 82
crystals 88
sugar 88
Urobilinogen 89
Urology 413
Uterus 15, 17
carcinoma of 50
V
Vaccines 124
Vagina 15, 17, 56
Vaginitis 62
Vas deferens 15
Vein 14
Vena cava 14
Venereal disease research laboratory test 46
Venereology 413
Vertigo 62
Vincent's stomatitis 62
Vision science 122
Vitamin 209
A 221
C 221
D 209, 221
E 221
K 221
Vomiting 58, 221
Vulva 15, 56
W
Ward management 160
Waste products, removal of 8
Weakness 221
White blood cell 14, 89
count 40
White fibrous tissue 11
Whole plant food diet 217
Widal test 89
Wilson's disease 62
World Health Organization 237, 303
X
Xerophthalmia 221
X-ray 90
fluorescence 94
request and report 105
Y
Yellow elastic
cartilage 12
tissue 11
Z
Zinc 229
×
Chapter Notes

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Introduction to Hospital Patient Care Relationship Coordinator1

In earlier days of medical practice, the physician alone used to manage the patient care services by recording the patient identification demographic data, taking history and physical examination, dressing the patients for wounds and injuries, taking blood for testing, giving injection and dispensing medicines. And also used to give counseling the patient when to take the medicine, dose, when to see doctor and so on. In simple terms the doctor was doing the services of medical records, nurse, lab technician, pharmacist, social worker and so on. By this method, a physician can see only limited patients, while the number of patients who needed medical services was more. In order to meet the patient care services swiftly and efficiently, the need for some assistants arose. This need has created the allied healthcare professionals, one after one, emanated to assist the busy physician and allow him to deal with medical and complicated cases which need medical background while other allied professionals can contribute greatly to patient care service directly or indirectly with their area of expertise.
 
ALLIED HEALTH SERVICES
 
History
The explosion of scientific knowledge that followed World War II brought increasingly sophisticated and complex medical diagnostic and treatment procedures. In addition, increasing medical and healthcare costs provoked a trend away from treating patients in hospitals toward the provision of care in physician's private and group practices, and ambulatory medical and emergency clinics. What followed was an increase in the need for expertly trained healthcare delivery personnel lied professionals have taken the rest?2
 
ALLIED HEALTHCARE WORKERS
Allied healthcare workers are those specialized persons distinct from medicine, dentistry and nursing. They work in an environment of health-care team to make the healthcare system function uninterruptedly and effectively. Evidently, these professionals, who will be associated with medical, nursing and other allied medical professionals in rendering patient care services directly or indirectly, need to have the fundamentals of medical related field's knowledge to enable to contribute effectively. This has become imperative to have a fundamental knowledge and skills of certain subjects, e.g. Anatomy and Physiology, Medical Terminology, Pathology, Laboratory, Radiology, Radiation Therapy, Pharmacology, Pharmacy, Medical Psychology, public Medical Social Work, Medical Records, Public Relations, Medical Secretarial Profession, Communication Skills, Leadership and Motivation, etc.
Allied healthcare professions are clinical healthcare professions distinct from medicine, dentistry, and nursing. They work in an environment of healthcare team to make the healthcare system function effectively and efficiently uninterruptedly.
Professions: Depending on the country and local healthcare system, a limited subset of the following professions may be represented, and may be regulated.
All professionals/professional areas ascribed before belong to the ever growing group of allied health professionals and their subspecialties. The precise titles and roles in the allied health professions may vary considerably from country-to-country.
Since their job descriptions become more specialized, they must adhere to national training and education standards, their professional scope of practice, and often prove their skills through diplomas, certified credentials, and continuing education. Members of the allied health professions must be proficient in the use of many skills. Some of which are medical terminology, acronym and spelling, basics of medical law and ethics, understanding of human relations, interpersonal communication skills, counseling skills, computer literacy, ability to document healthcare information, interviewing skills, and proficiency in word processing, database management and electronic dictation.
As a part of Allied Health Profession which is also known as Paramedical Services. The paramedics generally learn besides their own selected specialty field, also learn subjects like Anatomy, Physiology, Medical Terminology, Medical Records, Fundamentals of Diseases and Diagnostic Procedure. These are Pharmacology, Pharmacy, Physical Therapy, Occupational Therapy, Optometry, Nutrition (Dietetics), 3Medical Psychology and many more. Medical Social Work, Public Relations and Medical Secretary have besides condensed combination of the above stipulated subjects such as hospital management program to deal with the day-to-day administrative and patient care issues.
The Allied Health Services have been playing vital role in taking away most of nonprofessional and administrative types of work from the highly qualified professionals, helping them and allowing the professionals to concentrate in their specialized field and not wasting time for nonmedical and for trivial jobs. In fact, in many ways the paramedics service cost much less than the highly paid specialty professionals. This is not only cost effective but also much more than that it contribute in swift and improved patient care resulting great service to general public.
 
Rapid Growth of Medicine
Medicine being dynamic and with advent of technology, the medical healthcare services are growing much faster and the patients and public expectation from the health institutions have also equally increased. Thus, the need for appropriate allied healthcare services has become essential. These services have been playing a vital role in taking away most of nonprofessional and administrative types of work from the highly qualified medical professionals, helping them and allowing them to contribute in their specialized field not wasting time for nonmedical and for trivial jobs. Yet, in many ways the paramedics service cost much less than the highly paid specialists. This is not only cost effective but much more than that, it contributes in swift, and improved patient care resulting great service to general public.
 
HOSPITAL PATIENT CARE RELATIONSHIP COORDINATOR
This unique position ‘Hospital Patient Care Relationship Coordinator (HPCRC)’ is one of allied healthcare professionals with paramedics related educational background, to co-ordinate and liaison between the medical, nursing, other allied healthcare services, administration, finance, transportation, etc. related to the patient care, and the patient, relatives or attendants of patients, referred institution and pubic. To ensure that patient healthcare issues are dealt promptly and judiciously to the utmost satisfaction of all. HPCRC job is to oversee the patient care services from the time of patient's registration or even earlier from the date of booking, and during patient's journey in the hospital as an emergency, outpatient or inpatient till his/her discharge from 4the hospital. During patient's voyage, the HPCRC has to deal with the medical, nursing, other allied health professionals, lab, radiology, pharmacy, wards, operation theaters, ICCU/CCU, insurance, billing, administration and many, depends on the type of care needed by patient. He has to ensure that patient's medical record including investigation reports are complete in all respects by arranging that related documents are promptly placed in the main patient's record to facilitate the healthcare providers to render their services efficiently. He has to maintain intra, inter-relationship within the hospital, and with the outside healthcare institutions related to continued patient care, insurance, legal and other matters to facilitate the patient or his relatives and institution for smooth functioning of the system. Even after discharge, for some cases, there are many other issues, e.g. death certificates, administrative and legal issues to be settled. Precisely, HPCRC is the envoy of patient as well as the hospital.
 
Need for a Book for Unique Position
The Author having realized the need for the comprehensive HPCRC book, included fundamentals of Anatomy, Physiology, Medical Terminology, Pathology, Laboratory, Radiology, Radiation Therapy, Pharmacology, Pharmacy, Medical Psychology, Medical Social Work, Medical Records, Public Relations, Medical Secretarial Profession, Communication Skills, Leadership and Motivation. This book would of immense value to the hospitals, hospital patient care coordinators, medical social workers, medical records, medical secretaries, law professionals, medical representatives, insurance companies, and healthcare software developers to serve as textbook in their academic programs, professional career building, besides reference guide throughout. The special features of this position, is when too many people and departments in a healthcare organization playing the role of patient care, it would be hard to locate real setback, while the HPCRC can be handy acting as a single ‘window’ system concept to clarify and deal with the issue promptly.
 
SUMMARY
The following are some of the tasks, not limited to, to be performed by HPCRC:
  • To create a relationship with patients for cooperation and assistance
  • Find out the patient's problems, if any and resolve promptly and judiciously
  • Develop good relationship with healthcare providers and other allied health workers5
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  • Assist the needy patients/relatives or attendants whenever required
  • Ensure the patient/relatives are guided and routed appropriately to concerned units
  • Explain clearly, the hospital policies and procedures to patients/relatives6
  • Ensure the patient’ record is updated with all relevant information including investigation reports
  • Arrange for counseling or any consultation required by patient
  • Coordinate and Liaison with the concerned staff/departments regularly
  • Follow–up the patient progress during the care as an outpatient, emergency or inpatient
  • Alert the hospital departments in advance to provide the services recommended by physician
  • Arrange transportation or any other service within the limits of hospital services
  • Coordinate with the insurance companies to promptly respond to the institution's requirements and vice versa.
  • Deal with outside institutions or public carefully related to patient care services
  • Understand and explain the administrative or legal issues relate to patient care
  • Maintain intra and inter-relationship within the hospital and with and with the outside healthcare institutions
  • Realize that HPCRC is the envoy of patient as well as the hospital
  • Understand and clarify any hospital billing issues appropriately
  • When patient is in OT, ICU or ICCU or NICU, deal with relatives judiciously
  • Represent as an envoy of patient and as well as hospital uniformly
  • Maintain cordial relationship with patient/attendant/relatives; before, during and after discharge from the hospital
  • Conduct regular orientation programs to enlighten the staff, the patient's difficulties or issues, and how they could be overcome or how to resolve or address amicably
  • Obtain the innovative ideas from the staff of different units by brainstorming exercises, how to improve patient care relationship and services
  • Act as a ‘single window’ concept to help the patient promptly by coordinating with concerned
  • Harmonize with all the departments with the motto to serve the patient who is a nuclease, around which all the healthcare provider's efforts and services revolve.