Index

Principles & Practice of Nursing Management & Administration (for BSc & MSc Nursing) Jogindra Vati

UNIT 1: FRAMEWORK OF NURSING MANAGEMENT AND ADMINISTRATION
CHAPTER 1:Concept of Nursing
- COMPETENCIES
- INTRODUCTION
- EVOLUTION OF NURSING
- THE CONCEPT OF MODERN NURSING
  - Care, Core and Coordination Concept
  - Nursing as an Intellectual Activity
    - Nursing as a Collection of Tasks
    - Nursing as a Kind of Interpersonal Interaction
- DEFINITIONS OF NURSING
- NURSING AS A PROFESSION
- NURSING AS AN ACADEMIC DISCIPLINE
  - Characteristics of Discipline
  - Areas that Identify Nursing as a Distinct Discipline
- NURSING AS A PRACTICE SCIENCE
- NURSING AS A HUMAN SCIENCE
- LANDMARKS IN HOSPITAL NURSING SERVICES IN INDIA
CHAPTER 2:Nursing Management and Administration
- COMPETENCIES
- MANAGEMENT
  - Concept of Management
  - Importance of Management
- NURSING MANAGEMENT
- LEVELS OF NURSING MANAGEMENT
- PRINCIPLES OF MANAGEMENT IN NURSING
  - Application of Fayol’ 14 Principles in Nursing
- FUNCTIONS OF NURSING MANAGEMENT
- ADMINISTRATION
- NURSING SERVICE ADMINISTRATION
- MANAGEMENT vs ADMINISTRATION
- NURSING MANAGEMENT vs NURSING ADMINISTRATION
- VISION AND MISSION STATEMENT
- VISION AND VALUE STATEMENT
- MISSION STATEMENT
CHAPTER 3:Applications of Management Theories
- COMPETENCIES
- THEORIES AND MODELS
  - What is Theory?
  - What is Model?
- EVOLUTION OF THEORIES IN NURSING
- CLASSIFICATION OF NURSING THEORIES
- LIST OF MANAGEMENT THEORIES AND MODELS APPLICABLE IN NURSING
- APPROACHES TO MANAGEMENT THOUGHT AND RELATED THEORIES
- THE CLASSICAL APPROACH
- NEOCLASSICAL approach
CHAPTER 4:Ethics and Ethical Issues in Nursing
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF ETHICS
- VALUES
- TYPES OF ETHICS
  - General Ethics
    - Meta-ethics
    - General Normative Ethics
  - Applied Ethics
- THEORETICAL FRAMEWORK OF APPLIED ETHICS
- NURSING CODE OF ETHICS
- ETHICAL DILEMMAS
- ETHICAL DECISION-MAKING
- ETHICAL DECISION-MAKING MODELS
- DECISION-MAKING PROCESS TO RESOLVE ETHICAL DILEMMA
- ROLE OF NURSE MANAGERS IN ETHICAL ISSUES
CHAPTER 5:Legal Foundation of Nursing Practice
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF LAW
  - Meaning of Law
  - Difference between Law and Morality
- PURPOSES OF LAWS
- TYPES OF LAW
  - Public Law
  - Civil Law
    - Tort Law
    - Contract Law
- CRIMES vs TORTS
- CONSUMERS PROTECTION ACT
- THE JUDICIAL PROCESS
  - Judicial Branch
- IMPORTANCE OF LAW IN NURSING
- LEGAL LIABILITY IN NURSING
- NURSING CHECKLIST TO REDUCE THE RISK OF LIABILITY
  - Legal Issues in Nursing Practice Area
- LEGAL ISSUES IN OTHER SPECIALTY PRACTICE AREAS
- LEGAL RESPONSIBILITIES OF NURSES
  - At Administrative and Supervisory Level
  - At Operational Level (Fig. 5.4)
- MEDICO-LEGAL CASES AND PROCEDURES
  - What are Medico Legal Cases?
  - Legal Implications in Medico Legal Cases (MLCs)
CHAPTER 6:Trends and Issues in Nursing
- COMPETENCIES
- INTRODUCTION
- MEANING
  - Trends
  - Trends in Nursing
- TRENDS IN NURSING
- CURRENT ISSUES IN NURSING SERVICE
  - Issues at the Districts/State Level
  - Issues Related to Nursing Administration and Services
    - According to Henery Lorensen and Hirchfield
    - According to Korniewicz DM & Palmer MH
- HOW TO MEET THESE CHALLENGES?
- FUTURE ISSUES IN NURSING
CHAPTER 7:Quality Assurance and Quality Management
- COMPETENCIES
- INTRODUCTION
- HOW QUALITY ASSURANCE BEGAN?
- WHAT IS QUALITY?
- QUALITY IN HEALTH CARE
  - Definitions
- PURPOSES OF QUALITY
- QUALITY ASSURANCE TO QUALITY IMPROVEMENT/MANAGEMENT
- TOTAL QUALITY MANAGEMENT (TQM)
- MODELS OF QUALITY ASSURANCE AND QUALITY MANAGEMENT
- QUALITY CIRCLE
- QUALITY EVALUATION SYSTEMS IN HEALTH CARE
  - Specific Approaches
  - Regulatory Approaches
- SIX-SIGMA IN HEALTH CARE
CHAPTER 8:Nursing Service Standards
- COMPETENCIES
- INTRODUCTION
- DEFINITIONS OF STANDARD
- COMPONENTS OF STANDARDS
- CHARACTERISTICS OF STANDARDS
- ADVANTAGES OF ADOPTING STANDARDS
- IMPORTANCE OF STANDARDS
- TYPES OF STANDARDS
- TAXONOMY OF STANDARDS
  - Dimension One
  - Dimension Two
- DEVELOPMENT OR SETTING QUALITY STANDARDS
- STANDARDS FOR NURSING SERVICES
- ROLE OF NURSE ADMINISTRATORS IN DEVELOPING STANDARDS FOR NURSING PRACTICE
  - Barriers and Constraints in Development of Standards for Nursing Service
- SAMPLE FOR STANDARDS AND NORMS IN NURSING SERVICES
CHAPTER 9:Regulatory Bodies
- COMPETENCIES
- INTRODUCTION
- REGULATORY SYSTEM
- PROFESSIONAL BODY
- REGULATORY BODY
- TYPES OF REGULATORY BODIES OF NURSING
  - Indian Nursing Council (INC)
  - State Nursing Councils
- TRAINED NURSES ASSOCIATION OF INDIA
- HEALTH VISITOR LEAGUE
- MIDWIVES AND AUXILLARY NURSE MIDWIVES ASSOCIATION
- CHRISTIAN NURSES LEAGUE OF THE CHRISTIAN MEDICAL ASSOCIATION OF INDIA
- STUDENT NURSES ASSOCIATION OF INDIA
CHAPTER 10:Accreditation
- COMPETENCIES
- INTRODUCTION
- MEANING AND DEFINITIONS OF ACCREDITATION
  - Characteristics of Accreditation
    - According to Harvey 2004
    - According to INQAAHE
- SCOPE OF ACCREDITATION
  - Concerning Service Areas
  - Concerning Education
- AIMS OF ACCREDITATION
- BENEFITS OF ACCREDITATION
- ACCREDITATION PROCESS
  - Hospital Accreditation
- MODELS OF ACCREDITATION
- TYPES OF ACCREDITATING AGENCIES IN INDIA FOR EDUCATION
- NATIONAL ASSESSMENT AND ACCREDITATION COUNCIL (NAAC)
- THE INDIAN NURSING COUNCIL AND ACCREDITATION
- ACCREDITING AGENCIES FOR ACCREDITING NURSING PROGRAMMES IN OTHER COUNTRIES
  - In United State
    - Commission on Collegiate Nursing Education (CCNE)
    - National League for Nursing Accrediting Commission (NLNAC)
- ACCREDITATION OF HOSPITALS
- NATIONAL ACCREDITATION BOARD FOR HOSPITALS AND HEALTHCARE PROVIDERS (NABH) AND QUALITY CONTROL OF INDIA (QCI)
CHAPTER 11:Nursing Audit
- COMPETENCIES
- INTRODUCTION
  - Historical Perspective
- CONCEPT OF NURSING AUDIT
- DEFINITIONS OF NURSING AUDIT
- CLINICAL AUDIT
- OBJECTIVES OF NURSING AUDIT
- IMPORTANCE OF NURSING AUDIT
- ADVANTAGES OF NURSING AUDIT
- DISADVANTAGES OF NURSING AUDIT
  - Bases of Nursing Audit
  - Types of Nursing Audit
    - According to Methodology to be Adopted for Auditing
    - According to Type of Auditors
- CLINICAL AUDIT CYCLE
- NURSING AUDIT PROCESS
- GOLDEN TIPS TO PRACTICE NURSING AUDIT
UNIT 2: PLANNING
CHAPTER 12:Fundamentals of Planning
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF PLANNING
- DEFINITIONS OF PLANNING
- NATURE OF PLANNING
  - Approaches to Planning
  - Objectives of Planning
- PRINCIPLES OF PLANNING
- IMPORTANCE OF PLANNING
  - Planning Process
  - Types of Planning
- TYPES OF PLANS
CHAPTER 13:Mission, Philosophy and Objectives
- COMPETENCIES
- INTRODUCTION
- MISSION AND PURPOSE
- PHILOSOPHY
- OBJECTIVES OF NURSING SERVICES
CHAPTER 14:Strategic Planning and Plans
- COMPETENCIES
- INTRODUCTION
- STRATEGY
- STRATEGIC PLANNING
- STRATEGIC PLANS
- OPERATIONAL PLANS
CHAPTER 15:Business Plan and Planning New Venture
- COMPETENCIES
- INTRODUCTION
- BUSINESS PLAN
- PLANNING NEW VENTURE
CHAPTER 16:Qualitative Planning Methods
- COMPETENCIES
- INTRODUCTION
  - What is a Network?
  - Major Techniques for Time Event Network Analysis
CHAPTER 17:Management By Objectives
- COMPETENCIES
- INTRODUCTION
- WHAT IS MBO?
- FEATURES OF MBO
- OBJECTIVES/ PURPOSES OF MBO
  - Ultimate Objective
  - Process of MBO
- ADVANTAGES OF MBO
- LIMITATION OR DISADVANTAGES OF MBO
- IMPLICATIONS OF MBO IN NURSING
CHAPTER 18:Decision-making
- COMPETENCIES
- INTRODUCTION
- DEFINITIONS OF DECISION-MAKING
- BASIC ELEMENTS OF DECISION-MAKING
- FEATURES OF DECISION-MAKING
- OBJECTIVES OF DECISION-MAKING
- WHO MAKES THE DECISIONS?
- MODELS OF DECISION-MAKING
  - Optimizing Model
- ALTERNATIVE MODELS
- PROBLEMS IN DECISION-MAKING
- DECISION-MAKING IN HEALTH CARE
- ROLE OF NURSE ADMINISTRATORS IN DECISION-MAKING
  - Seven Steps for Successful Decision-making in Nursing Services
CHAPTER 19:Problem-solving
- COMPETENCIES
- INTRODUCTION
  - Problem-solving
- DEFINITIONS AND MEANING OF PROBLEM-SOLVING
- DECISION-MAKING AND PROBLEM-SOLVING
- TYPES OF PROBLEMS
- NATURE AND CHARACTERISTICS
- PRINCIPLES OF PROBLEM-SOLVING
- PROBLEM-SOLVING APPROACH
- MAIN STEPS OF PROBLEM-SOLVING
- APPROACHES OF PROBLEM-SOLVING PROCESS
  - Problem-solving Process Model
  - Problem-solving for Better Health Nursing (PSBHN) Model
- OBSTACLES IN PROBLEM-SOLVING
  - Basic Guidelines to Problem-solving and Decision-making
UNIT 3: HEALTH CARE DELIVERY SYSTEM AND PLANNING PROCESS
CHAPTER 20:Indian Administrative System
- COMPETENCIES
- INTRODUCTION
- EVOLUTION OF THE INDIAN ADMINISTRATIVE SYSTEM
  - Impact of Britishers on Indian Administrative System
- INDIAN CONSTITUTION
- THE PREAMBLE
CHAPTER 21:Health System in India
- COMPETENCIES
- INTRODUCTION
  - Evolution of Modern Health System
- ORGANIZATION OF THE HEALTH SYSTEM IN INDIA
- ORGANIZATION OF HEALTH SYSTEM AT THE CENTRE
- ORGANIZATION OF HEALTH SYSTEM AT STATE LEVEL
  - State Ministry of Health
  - State Health Directorate
- REGIONAL LEVEL
- ORGANIZATION OF HEALTH SYSTEM AT DISTRICT LEVEL
- PUBLIC VS PRIVATE HEALTH SECTOR
  - Public Health Sector
  - The Private Health Sector
- NATIONAL HEALTH SYSTEM
- HEALTH CARE DURING THE TENTH PLAN
- HEALTH CARE SERVICES
CHAPTER 22:Fundamentals of Health Planning
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF HEALTH PLANNING
- NATIONAL HEALTH PLANNING
- PLANNING COMMISSION
  - Structure of the Planning Commission (Fig. 22.1)
  - Functions of the Planning Commission of India
- FIVE YEAR PLANS
- NATIONAL HEALTH COMMITTEES
- NATIONAL HEALTH POLICIES
  - Introduction
- NATIONAL POLICIES RELATED TO HEALTH
UNIT 4: ORGANIZING
CHAPTER 23:Fundamentals of Organizing and Organization
- COMPETENCIES
- INTRODUCTION
- ORGANIZING
  - Meaning of Organizing
  - Steps of Organizing
- ORGANIZATION
- IMPORTANCE OF ORGANIZATION
- ORGANIZATION AS A SYSTEM
- HEALTH CARE ORGANIZATIONS AS COMPLEX OPEN SYSTEM
- HOSPITAL AS AN OPEN SYSTEM
- FUNCTIONS OF Nursing ORGANIZATION
- FEATURES OF NURSING ORGANIZATION
CHAPTER 24:Organization Structure
- COMPETENCIES
- INTRODUCTION
- ORGANIZATION STRUCTURE
- ORGANIZATION CHARTS
- DESIGN OF ORGANIZATION STRUCTURE
- DEPARTMENTATION
- DIVISIONAL ORGANIZATION Structure
  - Advantages of Divisional Structure Organization
  - Disadvantages of Divisional Structure
- MATRIX ORGANIZATION STRUCTURE
  - Advantages
  - Disadvantages
- FORMS OF FORMAL ORGANIZATION STRUCTURE
CHAPTER 25:Committees
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF COMMITTEES
- CHARACTERISTICS OF COMMITTEES
- TYPES OF COMMITTEES
- PURPOSES, COMPOSITION AND TERM OF COMMITTEES
- ADVANTAGES AND DISADVANTAGES OF COMMITTEES
  - Advantages of Committees
  - Disadvantages of Committees
- WHEN TO USE COMMITTEES?
  - How to Make Committee Effective?
  - Ways to Build Committee Meetings Effective
CHAPTER 26:Coordination
- COMPETENCIES
- INTRODUCTION
- MEANING OF COORDINATION
- DEFINITIONS
  - Features of Coordination
- COORDINATION AND COOPERATION
- PURPOSES OF COORDINATION
- NEED AND IMPORTANCE OF COORDINATION
  - Elements of Coordination
  - Principles of Coordination
- TYPES OF COORDINATION
CHAPTER 27:Organizational Climate
- COMPETENCIES
- INTRODUCTION
- DEFINITION AND MEANING OF ORGANIZATIONAL CLIMATE
- EVOLUTION OF THE CONCEPT
- WHY TO MEASURE ORGANIZATIONAL CLIMATE
- AREAS OF MEASURING ORGANIZATIONAL CLIMATE
- FACTORS INFLUENCING ORGANIZATION CLIMATE
  - Dimensions of Organizational Climate
- IMPORTANCE OF ORGANIZATIONAL CLIMATE
- HOW TO DEVELOP SOUND ORGANIZATIONAL CLIMATE
CHAPTER 28:Organizational Effectiveness
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF ORGANIZATIONAL EFFECTIVENESS
- DEFINITIONS
- HISTORICAL BACKGROUND OF ORGANIZATIONAL EFFECTIVENESS
- DETERMINANTS OF ORGANIZATIONAL EFFECTIVENESS
- MODELS OF DETERMINING ORGANIZATIONAL EFFECTIVENESS
- HOW TO DEVELOP ORGANIZATIONAL EFFECTIVENESS?
CHAPTER 29:Conflict Management
- COMPETENCIES
- INTRODUCTION
- MEANING AND DEFINITIONS OF ORGANIZATIONAL CONFLICT
  - Nature of Organizational Conflict
- ORGANIZATIONAL CONFLICT PROCESS
- TYPES OF ORGANIZATIONAL CONFLICT
- FORMS OF ORGANIZATIONAL CONFLICT
- DIMENSIONS OF CONFLICT
- IMPACT OF DIFFERENT TYPES OF CONFLICT
  - Impact of Task Focused Conflict: Positive Effect
  - Impact of Relationship Conflict: Negative Effect
- ELEMENTS OF CONFLICT
- ORIGIN OF CONFLICT IN HEALTH CARE SETTINGS
- HOW TO PREVENT CONFLICT: AT INDIVIDUAL LEVEL
- MANAGING ORGANIZATIONAL CONFLICT
  - Thomas Model of Conflict-handling Modes
  - Borisoff and Victor Theory
- CONFLICT RESOLUTION STRATEGIES
- LEADERSHIP AND CONFLICT RESOLUTION
- EMOTIONAL INTELLIGENCE (EI) AND CONFLICT RESOLUTION
- EFFECTIVE COMMUNICATION AND CONFLICT RESOLUTION
CHAPTER 30:Organizational Change
- COMPETENCIES
- INTRODUCTION
- MEANING OF CHANGE
- ORGANIZATIONAL CHANGE MANAGEMENT Vs CHANGE MANAGEMENT
- ORGANIZATIONAL CHANGE AS PLANNED CHANGE
- PRINCIPLES OF CHANGE MANAGEMENT
- THEORIES AND MODELS OF CHANGE MANAGEMENT
- STRATEGIES FOR CHANGE
- PROCESS OF PLANNING CHANGE
- PLAN FOR THE BUSINESS (ORGANIZATION STRUCTURE) DIMENSION OF CHANGE
- HUMAN RESPONSE TO CHANGE
UNIT 5: HUMAN RESOURCE MANAGEMENT AND STAFFING
CHAPTER 31:Human Resource Management
- COMPETENCIES
- PERSONNEL Management
- HUMAN RESOURCE MANAGEMENT
CHAPTER 32:Fundamental of Staffing
- COMPETENCIES
- INTRODUCTION
- MEANING AND DEFINITIONS OF STAFFING
- SAFE STAFFING
- NATURE OF STAFFING
- FEATURES OF STAFFING
- NEED FOR STAFFING
- IMPORTANCE OF SAFE STAFFING
- PHILOSOPHY OF STAFFING IN NURSING
  - Principles of Nursing Staffing
- SYSTEM APPROACH TO STAFFING
  - Components/Steps of Staffing Process
- STAFFING PATTERNS
  - Purpose
  - Factors Influencing Staffing Pattern
- ANALYSIS FOR WORKING ON STAFFING PATTERN
- STAFFING NORMS
- METHOD OF CALCULATION
CHAPTER 33:Manpower Planning
- COMPETENCIES
- INTRODUCTION
- MANPOWER/HUMAN RESOURCE PLANNING: MEANING AND DEFINITIONS
- ASPECTS OF NURSING MANPOWER PLANNING
  - Quantitative Aspect
  - Qualitative Aspect
- NEED FOR MANPOWER PLANNING
- AIMS AND OBJECTIVES OF NURSING MANPOWER PLANNING
- IMPORTANCE OF NURSING MANPOWER PLANNING
  - Manpower Planning Process
- NURSING MANPOWER PLANNING AT NATIONAL LEVEL
- MANPOWER PLANNING AT ORGANIZATIONAL LEVEL
- DETERMINATION OF NURSING SERVICE OBJECTIVES
- FORECASTING NURSING MANPOWER REQUIREMENTS
- SUPPLY ESTIMATES
- PLANNING MANPOWER MANAGEMENT METHODS
  - According to Trent Health (1991)
  - According to Audit Scotland (2001)
CHAPTER 34:Recruitment, Selection and Retaining Employees
- COMPETENCIES
- INTRODUCTION
- MEANING OF RECRUITMENT
- PURPOSEs AND IMPORTANCE OF RECRUITMENT
- RECRUITMENT PROCESS
- SOURCES OF RECRUITMENT
  - Recruitment from Internal Sources
    - Transfers
    - Promotion
- ADVANTAGES OF RECRUITMENT THROUGH INTERNAL SOURCES
- THE RECRUITMENT POLICY
- SELECTION: MEANING AND DEFINITIONS
- SIGNIFICANCE OF SELECTION
- SELECTION PROCESS
- RECRUITMENT vs SELECTION
  - Similarities
  - Retaining Employees
CHAPTER 35:Job Analysis, Design and Evaluation
- COMPETENCIES
- INTRODUCTION
- JOB ANALYSIS WHAT IS JOB ANALYSIS
- METHOD OF COLLECTING JOB ANALYSIS DATA
  - Observation Method
- JOB DESCRIPTION
  - What is Job Description
  - Job Content of Job Description
- IMPORTANCE AND PURPOSES OF JOB DESCRIPTION
- WRITING JOB DESCRIPTION
- HOW TO DEVELOP JOB DESCRIPTION
- PRINCIPLES IN PREPARING THE JOB DESCRIPTION
- JOB SPECIFICATION
- JOB DESIGN
- JOB EVALUATION
  - What is Job Evaluation
  - Method of Job Evaluation
CHAPTER 36:Placement, Allocation and Assignment System
- COMPETENCIES
- INTRODUCTION
- PLACEMENT
  - Definition
  - Significance
- ALLOCATION:STAFF ALLOCATION
- WORK ALLOCATION
- NURSING CARE DELIVERY SYSTEM
- NURSING CARE DELIVERY MODELS
CHAPTER 37:Scheduling
- COMPETENCIES
- INTRODUCTION
- DEFINITIONS
- IMPORTANCE OF SCHEDULING
- OBJECTIVES
- PRINCIPLES OF SCHEDULING /DUTY ROTAS
- TYPES OF SCHEDULING
  - Centralized
  - Decentralized
- TYPES OF SCHEDULE PLANS
  - Master Schedule Rotation Plan
  - Operational/Ward Schedule/Rotational Plan
- FACTORS TO BE CONSIDERED IN PREPARING SCHEDULE
  - I In General
  - II As per Objectives
- SCHEDULING VARIABLES
- STEPS FOR DETERMINING SCHEDULING
- POINTS TO BE KEPT IN MIND WHILE PREPARING SCHEDULE PLAN
- SCHEDULING OF SHIFT WORK/SHIFT DUTY PATTERN
- METHODS OF ROSTERING OR PREPARING SCHEDULE PLAN
- ROLE OF NURSE MANAGER IN SCHEDULING
- TIME SCHEDULING PRACTICES IN NORTH INDIA
  - Duty Timings
  - Day Offs
- SCHEDULE PLAN
  - For Bedside Nurses
  - For Nurse Supervisors
CHAPTER 38:Turnover and Absenteeism
- COMPETENCIES
- INTRODUCTION
- DEFINITION AND MEANING
- THE MEASUREMENT OF STAFF TURNOVER
- THEORETICAL MODELS OF TURNOVER DETERMINANTS
- DETERMINANTS OF TURNOVER
- IMPACT OF STAFF TURNOVER
  - Negative Impact
  - Potential Positive Impact
- RETENTION STRATEGIES
- ROLE OF NURSE MANAGER TO REDUCE STAFF TURNOVER
- ABSENTEEISM INTRODUCTION
- DEFINITIONS
- TYPES OF ABSENTEEISM
- COMPUTATION OF ABSENTEEISM
- ASSOCIATED FACTORS OF ABSENTEEISM
- IMPACT OF ABSENTEEISM
- ABSENTEEISM MANAGEMENT STRATEGIES
- RESPONSIBILITY OF NURSE SUPERVISORs TO MANAGE ABSENTEEISM
- PROCEDURE TO DEAL WITH ABSENTEEISM
CHAPTER 39:Personnel Policies
- COMPETENCIES
- INTRODUCTION
- DEFINITIONs OF PERSONNEL POLICY
- IMPORTANCE OF PERSONNEL POLICY
- NEED FOR PERSONNEL POLICIES
- TYPES OF PERSONNEL POLICIES
- CHARACTERISTICS OF PERSONNEL POLICIES
- ORGANIZATION OF PERSONNEL POLICIES
- FORMULATION OF PERSONNEL POLICIES
CHAPTER 40:Promotion and Transfers
- COMPETENCIES
- INTRODUCTION
- PROMOTION MEANING OF PROMOTION
- PURPOSES OF PROMOTION
- IMPORTANCE OF PROMOTION
- BASES OF PROMOTION
- PROMOTIONAL POLICY
  - Features of Promotional Policy
- TRANSFER
CHAPTER 41:Staff Development: Training and Development
- COMPETENCIES
- INTRODUCTION
- CONCEPT AND MEANING OF STAFF DEVELOPMENT
- IMPORTANCE AND NEED OF STAFF DEVELOPMENT
- PHILOSOPHY OF STAFF DEVELOPMENT
- GOAL OF STAFF DEVELOPMENT
- OBJECTIVES OF STAFF DEVELOPMENT
- ADVANTAGES OF STAFF DEVELOPMENT
- STAFF DEVELOPMENT PROCESS
- STAFF DEVELOPMENT MODELS
- STAFF DEVELOPMENT METHODS
  - On the Job
  - Off the Job Methods
- STAFF DEVELOPMENT ACTIVITIES
- OBJECTIVES AND AREAS OF TRAINING PROGRAMMES
  - Objectives
  - Identified Areas
- PLANNING OF EDUCATION/TRAINING PROGRAMMES
CHAPTER 42:Performance Appraisal
- COMPETENCIES
- INTRODUCTION
- DEFINITIONs OF PERFORMANCE APPRAISAL
- CHARACTERISTICS OF PERFORMANCE APPRAISAL
- PURPOSES OF PERFORMANCE APPRAISAL
- PRINCIPLES OF PERFORMANCE APPRAISAL
  - Criteria Considered for Performance Appraisal
- APPROACHES TO PERFORMANCE APPRAISAL
  - Traditional Approach
  - Modern Approach
- PERFORMANCE APPRAISAL PROCESS
- METHODS OF PERFORMANCE APPRAISAL
- GUIDELINES FOR EFFECTIVE PERFORMANCE APPRAISAL
CHAPTER 43:Discipline and Grievance Procedure
- COMPETENCIES
- INTRODUCTION
- DISCIPLINE
- DISCIPLINE/CONDUCT RULES
  - Why Discipline Rules?
  - Principles of Discipline
- INDISCIPLINE
  - Causes of Indiscipline
  - Consequences and Symptoms of Indiscipline
- DISCIPLINARY PROCESS
  - Progressive Discipline
    - Oral Reprimands
    - Written Reprimands
  - Steps of Progressive Discipline
- PENALTIES FOR MISCONDUCT/INDISCIPLINE
  - Major Penalties
    - Procedure for Major Penalties/Punishment
  - Minor Penalties
    - Procedure for Minor Punishment
- ROLE OF NURSE ADMINISTRATOR IN MAINTAINING DISCIPLINE
- EMPLOYEE GRIEVANCEs
- FORMS OF GRIEVANCES
- EFFECTS OF GRIEVANCES
- INVESTIGATING A GRIEVANCE
- GRIEVANCE HANDLING PROCEDURE
CHAPTER 44:Occupational Health and Safety
- COMPETENCIES
- INTRODUCTION
- OCCUPATIONAL HEALTH AND SAFETY
- OCCUPATIONAL HAZARDS
- GENERAL METHODS OF PREVENTION OF OCCUPATIONAL DISEASES
- NURSES’ ROLE IN PREVENTION OF OCCUPATIONAL HAZARDS/DISEASES
  - At administrative and managerial level, the nursing personnel should:
UNIT 6: DIRECTING
CHAPTER 45:Fundamentals of Directing
- COMPETENCIES
- INTRODUCTION
- MEANING OF DIRECTING
- FEATURES OF DIRECTING
- ROLES AND FUNCTIONS OF DIRECTING
CHAPTER 46:Effective Supervision
- COMPETENCIES
- INTRODUCTION
- MEANING AND DEFINITION OF SUPERVISION
- OBJECTIVES OF SUPERVISION
- PRINCIPLES OF SUPERVISION
- TIPS FOR EFFECTIVE SUPERVISION
- PROCEDURAL STEPS FOR SUPERVISION
- CONTENT FOR SUPERVISION
- TECHNIQUES OR METHODS OF SUPERVISION
- FUNCTIONS OF SUPERVISION
- FUNCTIONS OF A SUPERVISOR
- QUALITIES OF A SUPERVISOR
  - Categories of Supervision
CHAPTER 47:Motivation
- COMPETENCIES
- INTRODUCTION
- DEFINITIONS OF MOTIVATION
- Motivation Process
- TYPES OF MOTIVATION
- MOTIVATION AND PERFORMANCE
- Theoretical MODELS OF MOTIVATION
  - MARS Model of Individual Behavior
  - Four Drive Model of Employee's Motivation
- MOTIVATIONAL THEORIES
- HOW TO CREATE MOTIVATING CLIMATE?
CHAPTER 48:Communication
- COMPETENCIES
- INTRODUCTION
- MEANING OF COMMUNICATION
- FEATURES OF COMMUNICATION
- PURPOSES OF COMMUNICATION
- COMMUNICATION PROCESS
- IMPORTANCE OF COMMUNICATION
- TYPES OF COMMUNICATION
- NETWORK CHANNELS OF COMMUNICATION
- EFFECTIVE COMMUNICATION
- BARRIERS AND PROBLEMS IN COMMUNICATION
- MAKING COMMUNICATION EFFECTIVE
  - Elements of Effective Communication
  - Essential Ingredients for Effective Written Communication
- COMMUNICATION PATTERN IN NURSING
CHAPTER 49:Public Relations
- COMPETENCIES
- PUBLIC RELATIONS
- PUBLICITY OR PUBLIC EDUCATION
- NURSES ROLE IN IMPROVING HOSPITAL PUBLIC RELATIONS
CHAPTER 50:Human Relation
- COMPETENCIES
- INTRODUCTION
- DEFINITIONS OF HUMAN RELATIONS
  - Goals and Areas of Human Relation
- ELEMENTS OF HUMAN RELATION
- PRINCIPLES OF HUMAN RELATION
- BASIC PRINCIPLES OF HUMAN RELATIONS APPROACH
- ADVANTAGES OF GOOD HUMAN RELATION
- PREREQUISITES FOR GOOD HUMAN RELATION
- INGREDIENTS FOR EFFECTIVE HUMAN SKILLS
- ROLE OF NURSE MANAGERs TO DEVELOP HUMAN RELATION
CHAPTER 51:Collective Bargaining
- COMPETENCIES
- INTRODUCTION
- COLLECTIVE BARGAINING
- HEALTH CARE Labour LAWS
- EMPLOYEES UNIONS
- Associations
UNIT 7: LEADERSHIP
CHAPTER 52:Nursing Leadership
- COMPETENCIES
- INTRODUCTION
- SIGNIFICANCE OF LEADERSHIP
- MEANING OF LEADERSHIP
- CHANGING DEFINITIONS OF LEADERSHIP
- DEFINITIONS OF NURSING LEADERSHIP
- FEATURES OF LEADERSHIP
- LEADERSHIP AND MANAGEMENT
  - Difference between Leadership and Management
  - Background and Classical Studies on Leadership
- THEORETICAL APPROACHES IN LEADERSHIP
- LEADERSHIP FOR HEALTHCARE PROFESSIONALS
- LEADERSHIP STYLES
- EFFECTIVE LEADERSHIP
- CHARACTERISTICS/QUALITIES OF AN EFFECTIVE LEADER
  - Qualities of an Effective Leader
  - Competencies and Skills for Nurse Managers
- LEADER DEVELOPMENT AND LEADERSHIP DEVELOPMENT
CHAPTER 53:Group Dynamics
- COMPETENCIES
- INTRODUCTION
- GROUPS AND GROUP DYNAMICS
- GROUP FORMATION
- Group Development: Theoretical Bases
- Group Size
- Group Functions
- GROUP NORMS
- GROUP COHESIVENESS
- ROLE OF GROUP LEADER IN GROUP PROCESS
- APPLICATIONS OF GROUP DYNAMICS IN NURSING MANAGEMENT
CHAPTER 54:Power and Politics
- COMPETENCIES
- INTRODUCTION
- POWER
- ORGANIZATIONAL POLITICS
CHAPTER 55:Team Management
- COMPETENCIES
- INTRODUCTION
- CONCEPT AND MEANING OF TEAM
  - Meaning of Team
- DIFFERENCE BETWEEN TEAM AND WORKING GROUP
- IMPORTANCE OF TEAM APPROACH
  - Composition and Type of Teams
- SIGNIFICANCE OF TEAM WORK
- CHARACTERISTICS OF A SUCCESSFUL TEAM
- FACTORS INFLUENCING EFFECTIVENESS OF TEAM
  - How to Design a Team Based Organization
  - Stages to Develop Teams
- FACTORS HINDERING IN DEVELOPMENT OF TEAM
- STRATEGIES FOR TEAM MANAGEMENT
CHAPTER 56:Time Management
- COMPETENCIES
- INTRODUCTION
- WHAT IS TIME MANAGEMENT
- BASIC TIME MANAGEMENT PRINCIPLES
- IMPORTANCE OF TIME MANAGEMENT IN NURSING
- EFFECTS OF TIME MANAGEMENT
- COMMON TIME WASTERS AND REMEDIES
- BARRIERS IN UTILIZING EFFECTIVE TIME MANAGEMENT BY NURSES
- EFFECTIVE TIME MANAGEMENT
CHAPTER 57:Stress Management
- COMPETENCIES
- INTRODUCTION
- WORK STRESS
  - What is Stress
  - What is Work Stress
- NATURE OF STRESS
  - Types or Levels of Stress
- STAGES OF STRESS
- SOURCES OF STRESS
- EFFECTS OF LONG TERM STRESS
  - Physical and Physiological
  - Psychological Disorders
    - Mental Problems
    - Substance Abuse and Suicide
- APPROACHES TO STRESS MANAGEMENT
  - Individual Coping Strategies
  - Organizational Coping Strategies
    - Organizational change
    - Stress Management Training Program
- NURSE MANAGERS’ ROLE IN STRESS MANAGEMENT
- TIPS FOR REDUCING STRESS AT WORKPLACE
UNIT 8: MATERIAL MANAGEMENT
CHAPTER 58:Material Management: Concept, Principles and Procedures
- COMPETENCIES
- INTRODUCTION
- MATERIALS
  - Meaning and Definition of Materials
  - Classification of Materials
- MATERIAL MANAGEMENT
  - Concept and Definitions of Material Management
  - Concept of Integrated Material Management
- AIM OF MATERIAL MANAGEMENT
- OBJECTIVES OF MATERIAL MANAGEMENT
- PURPOSES OF MATERIAL MANAGEMENT
- IMPORTANCE AND ADVANTAGES OF MATERIAL MANAGEMENT
- BASIC NEEDS OF MATERIAL MANAGEMENT
- FUNCTIONS OF MATERIAL MANAGEMENT
- FUNCTIONS OF MATERIAL MANAGEMENT DEPARTMENT
- STOCKS IN THE HOSPITALS
- PRINCIPLES OF MATERIAL MANAGEMENT
  - Effective Management and Supervision
- MANAGEMENT TECHNIQUES USED FOR MATERIAL MANAGEMENT
- PROCEDURE OF MATERIAL MANAGEMENT SYSTEM
CHAPTER 59:Procurement and Purchasing
- COMPETENCIES
- INTRODUCTION
- PROCUREMENT
- PURCHASING
CHAPTER 60:Inventory Control
- COMPETENCIES
- INTRODUCTION
- WHAT IS INVENTORY
- IMPORTANCE OF MAINTAINING INVENTORY
- INVENTORY CONTROL
- INVENTORY SYSTEM
- INVENTORY MANAGEMENT SYSTEM
- OBJECTIVES OF INVENTORY CONTROL
- IMPORTANCE OF INVENTORY CONTROL
  - Types of Inventory Costs
- HOW TO ACHIEVE CONTROL
- MAJOR ACTIVITIES OF INVENTORY CONTROL
- FACTORS IN INVENTORY CONTROL DECISION MAKING PROCESS
  - Setting up of Various Stock Levels
  - Basic Principles of Inventory Control
- TECHNIQUES OF INVENTORY CONTROL
- INVENTORIES CLASSIFICATION
- ABC ANALYSIS
  - What it is?
  - Pareto's Theory
  - Principles of ABC Analysis
  - How to Carry Out Actual Analysis?
  - Procedural Steps
  - Advantages of ABC Analysis
  - Disadvantages of ABC Analysis
  - Applicability
- VED ANALYSIS
  - Meaning
  - Advantages of VED Analysis
- COMBINATION OF ABC AND VED ANALYSIS
  - Advantages
- FSN ANALYSIS
  - Meaning
  - Method
  - Analysis
  - Advantages
- SDE (SCARCE, DIFFICULT, EASY TO OBTAIN) ANALYSIS
  - Meaning
  - Criteria
  - Advantages
- HML (HIGH, MEDIUM, LOW) ANALYSIS
  - Criteria
  - Analysis
  - Advantages
- XYZ ANALYSIS
  - Criteria
  - Advantages
- GOLF ANALYSIS
  - Criteria
  - Method
- SOS ANALYSIS
- INVENTORY MODEL FOR QUANTITY & INVENTORY REPLENISHMENT
  - Economic Order Quantity (EOQ)
  - ROL (Reorder Limit) method
  - Periodic Ordering Method
  - Optimum Review Period
  - Safety Stocks
- INVENTORY ACCOUNTING SYSTEM
  - Perpetual Inventory System
  - Periodic Inventory System
    - Features
CHAPTER 61:Planning Equipment and Supplies
- COMPETENCIES
- INTRODUCTION
- MEANING OF EQUIPMENT AND SUPPLIES
- EQUIPMENT MANAGEMENT
  - Aspects of Medical and Nursing Equipment Management
- WORKING OF DEPARTMENTS RELATED TO EQUIPMENT AND SUPPLY
  - Purchase and Store Department
  - Equipment Maintenance and Repair Department
- PROCESS OF STOCK VERIFICATION AND CONDEMNATION OF EQUIPMENTS, ARTICLES
- ROLE OF NURSE MANAGERS IN MAINTAINING EQUIPMENT AND SUPPLY
UNIT 9: FISCAL MANAGEMENT
CHAPTER 62:Financial Administration and Management
- COMPETENCIES
- INTRODUCTION
- FINANCIAL MANAGEMENT/ADMINISTRATION
- WHAT IS FINANCE
- NURSING FINANCE
  - Meaning
  - Scope of Nursing Finance
- HEALTH CARE FINANCING
  - Meaning
  - Health Service Finance Sources
- FINANCIAL/FISCAL PLANNING
- FINANCIAL MANAGEMENT TRIAD IN NURSING SERVICES
- FINANCIAL ACCOUNTABILITY FOR THE NURSE MANAGERS
  - Definitions of Finance Terms
CHAPTER 63:Budget and Budgetary Process
- COMPETENCIES
- INTRODUCTION
- BUDGET
- BUDGETING
- BUDGETARY PROCESS
- PREPARATION OF COUNTRY BUDGET
- NURSING BUDGET
- ZERO-BASED BUDGETING
- PERFORMANCE BUDGETING
- MID TERM APPRAISAL
  - What is MTA
  - An Overview of Mid Term Appraisal of the Eleventh Plan (2007-08 to 2011-12)
- PROGRAMME PLANNING BUDGETING SYSTEM (PPBS)
CHAPTER 64:Cost Accounting and Audit
- COMPETENCIES
- INTRODUCTION
- CONCEPT OF COST
  - Defining Cost/s
  - Elements of Cost
- COST CLASSIFICATIONS
- TYPES OF COSTS IN HEALTH CARE
- ACCOUNTING
- COST ACCOUNTING
- AUDIT
CHAPTER 65:Health Economics
- COMPETENCIES
- INTRODUCTION
- HISTORICAL VIEW
- DEFINING HEALTH ECONOMICS
- CONCEPTS IN HEALTH ECONOMICS
- COMPONENTS OF HEALTH ECONOMICS
- HEALTH ECONOMICS MAP
- NEED FOR HEALTH ECONOMICS
- IMPORTANCE OF HEALTH ECONOMICS
  - Major Tasks of Economics In Health (Care)
- FEATURES OF HEALTH ECONOMICS
- AREAS OF HEALTH ECONOMICS
- FACTORS INFLUENCING HEALTH ECONOMICS
- ECONOMIC EVALUATION
CHAPTER 66:Economic Evaluation Techniques
- COMPETENCIES
- INTRODUCTION
- COST ANALYSIS
- COST-BENEFIT ANALYSIS
- COST EFFECTIVENESS ANALYSIS
- COST UTILITY ANALYSIS (CUA)
- COST MINIMIZATION ANALYSIS
- COST CONSEQUENCES ANALYSIS
CHAPTER 67:Critical Pathways and Health Care Reforms
- COMPETENCIES
- INTRODUCTION
- CRITICAL PATHWAYS
- HEALTH CARE REFORMS
UNIT 10: NURSING INFORMATICS
CHAPTER 68:Concept of Nursing Informatics
- COMPETENCIES
- INTRODUCTION
- HISTORICAL TRENDS IN NURSING INFORMATICS
  - History of Nursing Informatics
- DEFINITIONS
- GOAL OF NURSING INFORMATICS
- PURPOSES OF NURSING INFORMATICS
- BASES OF NURSING INFORMATICS
- ESSENTIALS OF NURSING INFORMATICS
- INFORMATIC COMPETENCIES REQUIRED FOR NURSES
- COMPONENT STANDARDS OF NURSING INFORMATICS
- IMPORTANCE OF INFORMATICS
- BENEFITS OF INFORMATICS IN GENERAL
- BENEFITS OF NURSING INFORMATICS
- FUNCTION OF NURSING INFORMATICS
- APPLICATIONS OF NURSING INFORMATICS
- IMPLICATIONS FOR INFORMATICS
- DIFFERENCE BETWEEN NURSING INFORMATICS AND EVIDENCE BASED PRACTICE
- LIMITATIONS OF NURSING INFORMATICS
CHAPTER 69:Information Technology: Use of Computer in Nursing
- COMPETENCIES
- INTRODUCTION
- WHAT IS INFORMATION TECHNOLOGY (IT)?
- PURPOSES OF INFORMATION TECHNOLOGY
- INFORMATION SYSTEMS IN THE CLINICAL SETTING
- TYPES OF INFORMATION TECHNOLOGY
- BARRIERS IN ADOPTION OF INFORmaTION TECHNOLOGY
- USE OF COMPUTERS
- TELECOMMUNICATIONS
CHAPTER 70:Documentation System: Nursing Records and Reports, Correspondence
- COMPETENCIES
- INTRODUCTION
- DOCUMENTATION SYSTEM
  - What is Documentation?
  - Purposes of Documentation
- TYPES OF DOCUMENTATION SYSTEMS
- ELECTRONIC MEDICAL RECORDS (EMRS)
  - Definitions
  - Types of EMR
- THE ELECTRONIC HEALTH RECORD (EHR)
- RECORD
- REPORT
- CORRESPONDENCE
CHAPTER 71:Information System: Management Information and Evaluation System
- COMPETENCIES
- INTRODUCTION
- INFORMATION SYSTEM
- MANAGEMENT INFORMATION SYSTEM (MIS)
- HEALTH CARE INFORMATION SYSTEM
  - Types of Health Information System
  - How to Develop a System?
- NURSING INFORMATION SYSTEM (NIS)
CHAPTER 72:Communication Technology: E-Nursing, Telemedicine, Telenursing
- COMPETENCIES
- INTRODUCTION
- E-LEARNING IN NURSING/E-NURSING
- TELEMEDICINE
- TELENURSING

INDEX

TOC
Index

Chapter Notes